Caliber - Raleigh Downtown
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The staff was wonderful very nice. The repairs were done in a timely fashion and my car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Such a welcoming team and car looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Charles was great, as was everyone working at the front desk
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wonderful result. Very good communication. Great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All done very well
Customer Service - 5.0/5.0 -
Good communication
My Experience - 5.0/5.0 -
Communication was very good. I felt the company and staff had my best interests in their minds.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
caliber collision comes highly recommended
Repair Quality - 5.0/5.0 -
Caliber did not do a collision repair for my vehicle since it was deemed a total loss.
Customer Service - 5.0/5.0 -
The customer service that I received was good.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Did a great job and every one was very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job Great service and professional team
Customer Service - 5.0/5.0 -
Customer service was on point
Returned Clean
My Experience - 5.0/5.0 -
Everyone was hard working and very kind
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ms. Tammy was amazing and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
By all means. My insurance company and friends recommended Caliber to me. I was very pleased and will certainly do the same to recommend Calber to others if needed.
Repair Quality - 5.0/5.0 -
So far everything has been excellent. Only driven Toyota for 2 days since completion of repairs and no problems noted. Aaron kept me up to date on progress and receptionist staff explained everything I needed to know and could expect. I appreciated the attention to detail they provided and how quickly my truck was repaired.
Customer Service - 5.0/5.0 -
Pleasant with great helpful attitudes!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service and experience from Mrs. Tammy and Chris. 5 Star worthy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work. Great staff.
My Experience - 5.0/5.0 -
Excelent service from all team!
My Experience - 5.0/5.0 -
We loved the communication, the texts, the calls, the customer service and staff were top tier!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Communication and service . Car looks new and was done right
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was done so you can’t see anything was damaged. And got car back in a timely fashion. Charles and Tammy were very helpful and nice to work with.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
1. Positive - Receptionist at the front desk is awesome (Raleigh, Capitol). Spent time welcoming me and also ensuring that my check out went well 2. Positive - Car repair was thorough and all damage was addressed. Including addressing the battery that had drained/died during the repair 3. Negative - I asked 2x for a quote to have a small dent repaired on my car (at my own cost) and never received one despite feedback that this would not be a problem and Caliber would support 4. Negative - we agree that the bumper would not be drilled and no front plate would be installed. This didn’t happen and the front bumper was drilled. 5. Negative. Everything was on time for 8 weeks (continued text updates) until day of collection and then there continued delays (for 48hrs) and I was the one having to do the chasing - multiple calls and texts to get update.
Customer Service - 2.5/5.0 -
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