Caliber - Raleigh - New Bern Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service and fast
My Experience - 5.0/5.0 -
Brett kept me informed as the repairs progressed. I was very glad to get my car back. It looks really good. Everyone was nice, friendly and helpful. I’ll be happy to recommend Caliber to anyone that needs their car repaired. Thanks so much.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with the service as well as the back and forth communication. Brett did a great job of keeping me up to date on the repairs to my vehicle.
My Experience - 5.0/5.0 -
I appreciated the frequent updates.
My Experience - 5.0/5.0 -
Our claim was handled well and the work done on our car was excellent!
My Experience - 5.0/5.0 -
Excellent service and repair. Customer service was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Brett was the best. Kept me up to date and that made me happy. He knew I had something important to do and my car ready so I didn't have to worry about being late.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I have not had a chance to look at the final bill, but I did not appreciate that the final amount was almost double what I was quoted and I was not even notified of the increase. Unless they are trying to say that a front end alignment costs $170 these days. If I had known that I would have had that checked on my own for a lot less money. No need to call me
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a good job and kept me informed throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Stephanie and Shannon were so awesome. 🤗🤗
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There is a gap on drivers side from new bumper to car, extra scratches that weren’t there before. And the place is a really tight. But other than that Shannon was wonderful to work with, she is definitely a great employee.
My Experience - 0.0/5.0 -
Caliber didn’t not provide me with proper updates for my car repair. I was told via text and via one of the employees that my car would be ready for pick up Friday 10/11/19. On 10/11/19, I called Caliber at 4:30pm and asked was my car ready for pick up. They then stated that it wouldn’t be ready until Monday. No one called to provide me with an updated date. If I hadn’t called them on 10/11/19 to find out if my vehicle was ready for pick up, no one would have called me to say it wasn’t ready. On Monday 10/14/19, I called to ask if my vehicle was ready and again I was told it was not ready yet. I was then called at 3pm and was told I had to pick my vehicle up that day because there was not much space on the lot to hold my car when I was originally told I had 24 hours to pick up my vehicle.