Caliber - Raleigh - Paragon

4.9 (4,601reviews)
97%
3110 Capital Blvd,  Raleigh,  NC  27604
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
Ford
I-Car
Jaguar
Land Rover
Call
Email

Reviews (4,601)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including regular text updates that kept customers informed at every stage of the repair process. Timeliness was another strong point, with numerous customers highlighting that their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were frequently commended. A few customers noted areas for improvement directly from their feedback, including delays in proactive communication about timeline changes, occasional cleanliness concerns upon vehicle return, and isolated instances where repair timelines extended longer than initially anticipated.
AI-Generated from reviews written in the last 12 months
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"Caliber collision has gone above and beyond with my repair. They have met every expectation with quality and integrity. Their staff and technicians ..." Read more
"... satisfied with the work Caliber Collision did on my car. The repair quality was top-notch, and the process was smooth from start to finish. My car looks like new again!" Read more
"Extremely satisfied. Amazing customer service and communication throughout the entire process. Would highly recommend this location for any work."
"My last name is Rousseau, not Russo. The car has MANY scratches on the passenger bumper and side that were NOT there when the car was dropped off. ..." Read more
"I most appreciated the frequent text messages that kept me informed of the progress of repairs. Next I appreciated the positive, helpful attitude ..." Read more
"The communication was amazing! They told me which days they typically give updates and they stuck to it. I was very pleased with the customer service from ..." Read more
"I really appreciated the constant communication and updates about the repair process done by caliber."
"Super easy process. We had full communication throughout the whole claim, including check ins as we hit each rebuild milestone. No one likes getting ..." Read more
"Didnt even let me know when it was ready and I had to pay for an extra week of car rental."

My Experience

Thank you for making the process so easy through effective communication and a virtual paperless process!

My Experience

Thanks to the team. Your communications and service was excellent. Making a tough situation very manageable. Thank you

My Experience

Caliber Collision made a horrible situation so much easier. They were so helpful and were in constant contact with not only myself but the insurance company. Thank you so much!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They were great—always had contact and notices each week. Thanks for recommending them 👍. And they did a fantastic job.

My Experience

Great experience with the staff, from the front desk to the Lead team of the body repair dept. Polite & friendly employees, commendable. I just have a question concerning my right dash board where the amount of gasoline remaining, & miles calculated used to be shown in dash board is no longer on display. Is there a way it can be placed back? .Will be waiting for a response on this, please. Great job in repair replacement of the front bumper. Looks great!9 Thank you! Congratulations to Emily’s giving birth to her first born child!

My Experience

One of the few locations that can actually work on a Porsche. Very helpful and friendly. Performed the repairs in a timely manner and kept me informed throughout the process. I would highly recommend this location!

My Experience

Very professional, I was very happy to see the outstanding job/work they did on my vehicle and I would highly recommend them to everyone and anyone needing work done to their vehicle!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair was quick and car looks brand new!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Beautiful work, looks good as new. Great and friendly staff who communicated with me throughout the process

My Experience

Likely to Recommend

Repair Quality

Customer Service

Good work as always

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Looks as if nothing ever happened!!!

Likely to Recommend

My second time using them!

Repair Quality

Beautiful! Brand new look and Allyson kept us updated all the way! They delivered on the exact date as promised in the beginning!!!

Customer Service

Super

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Emily is excellent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Excellent Service and friendly staff.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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