Caliber - Redwood City
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Again, the delivery of a car with defects in the finish (damaged edge) is concerning. Does not instill trust in the customer especially when seeing that the mufflers are still bent. This tells me it is all about fixing the 200k car for as cheap as possible without actually fixing it properly and changing parts that are damaged or bent. I would take to a body shop that has the client in mind next time.
Repair Quality - 1.5/5.0 -
To be honest, the service and scheduling was great, I am a little concerned about the quality of the work done in terms of having the customer's best outcome in mind. For example I have a gls63 mercedes which cost 190k and even though I pointed out to the team that the mufflers were bent, all they did to repair was eliminate the scratches, but left the bend mufflers in place. To me, having this repaired was to restore the symmetry of the car, the mufflers were not fixed to what I thought would be 'like new state'. They didnt come bent, so there's no way that is like-new.
Customer Service - 3.5/5.0 -
Very satisfied. One concerning thing is they left a bad chip on the bumper, but nobody mentioend anything to me. When I cam back the next day, the manager agreed to repair it right away, but it left a bit of a bad taste if they were willing to try and pass that by the customer, are there any other things I can't see that were passed as is? I hope not, but this is what comes to mind when you don't fix noticeable errors. Scheduling, up to date info and delivery were perfect otherwise.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
You bet!
Repair Quality - 5.0/5.0 -
Caliber Collision is the best.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
the repair was like new and the service was wonderful and attentive.
Likely to Recommend - 5.0/5.0 -
The only bothersome thing is that there's not enough parking in their shop
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great group of employees I encountered where everyone was wonderful, helpful and responsive. They made a traumatic experience so much better. They even cleaned my dirty car for me! Very highly recommend!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff was knowledgeable and helpful. I was kept informed as to the progress of my repairs. I was pleased with my experience and would recommend this service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Letti is great… and so is male in office.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
THANK YOU SO SO SO MUCH!!! Amazing customer service!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service, very friendly and knowledgeable staff, highly recommend.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
From start to finish, it has been an excellent experience. I will definitely tell my friends and family about the service at Caliper Collision Redwood City. The staff at this location were very professional and answered all my questions honestly.
My Experience - 5.0/5.0 -
The staff at Caliber Collision exceeded my expectations. From Leti to Jason, to the gentleman at the front reception, they were friendly, professional and efficient.