Caliber - Rensselaer

4.8 (178reviews)
95%
307 Columbia St,  Rensselaer,  NY  12144

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (178)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for professional, courteous, and friendly service throughout the repair process. Communication was a standout strength, with customers appreciating regular text and phone updates that kept them informed every step of the way. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional communication gaps early in the process, some minor repair oversights, and isolated cleanliness concerns inside vehicles - all reflecting direct customer observations.
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"Communicative, professional, courteous, and thorough with the work. My car looks perfect"
"Wonderful service, prompt repairs, great staff!"
"friendly, fast service excellent repair job flawless"
"The staff went out of its way to accommodate my repair."
"The repair is not sufficient. Door Gaps are not fitted properly. The paint prep is awful. I have finger prints all ..." Read more
"They finished days earlier than expected. Staff were very polite, professional and personable. ..." Read more
"It was ready in less than a week!"
"My car repaired way earlier than what I was told in the beginning."
"Vehicle was 2 weeks late after promised date"
"... date and made sure I was satisfied with the work. It was also done a few days earlier than expected." Read more
"... service experience, very professional and friendly. Perfect communication during repair time. Excellent job regarding the car repair. I would highly ..." Read more
"... repair looks great and was finished ahead of schedule, the communication throughout the whole process was seamless with bi weekly updates via text. I would highly recommend" Read more
"... experience with Caliber Collision was very positive. The staff kept me well informed of the progress on my vehicle and other text updates almost daily. ..." Read more
"... great when I talked to them. As mentioned above, the computerized updates were annoyingly useless." Read more
"Not as frequently as they should have . I had to reach out multiple times to inquire."

My Experience

The communication was wonderful. I appreciated being able to pay my deductible upfront to get the parts ordered so I could still drive my car while we waited for the parts to come in. The repair was very timely and I had very little time without my car. Now it is fixed and while I hope to never need body work done again. However, I am relieved to know that should something happen I’ll have good people to work through it with. Thank you.

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Returned Clean

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Working with Caliber Collison took what could have been a stressful situation, and made it so easy and effortless. Thanks for also helping me with my battery!

Customer Service

Brandon and everyone who helped me were great, friendly and professional.

My Experience

Everyone I talked with was extremely helpful , kind and patient. I felt like things went smoothly and they periodically kept me up dated regarding the progress they were making.

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Returned Clean

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Yes, absolutely I’ve been singing their praises ever since I picked up my car

Repair Quality

Excellent work, done in one week, respectful staff.

Customer Service

Polite, competent

Returned Clean

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Everything went very smoothly. Communication was excellent and my car was done well ahead of schedule.

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My Experience

A bad storm knocked a tree down, leaving several bad dents on the car. Caliber made the process of getting the damage repaired completely seamless. I was updated at every step of the way, and the result? The car looks brand new. Excellent work and communication, many thanks to everyone at Caliber for a great experience.

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Caliber made the process of repairing the car totally painless. Great communication and great staff. Very happy with the results, you guys are true craftsmen.

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Returned Clean

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Returned Clean

My Experience

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My Experience

I was very impressed with the customer service and the quick timing to have my car repaired. The car looks wonderful and I have it back in plenty of time for a family trip. I will definitely recommend your services to anyone who needs car repairs.

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Repair Quality

Repairs were reviewed prior to service. Communication was open and clear about repairs during the entire process. Repairs were completed- beautifully- ahead of schedule. Service was friendly and thorough! I highly recommend this business!

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Returned Clean

My Experience

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Returned Clean

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Good job

Returned Clean

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Returned Clean

My Experience

There was a thin layer of dust inside the car

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Repair Quality

The staff kept me up to date and made sure I was satisfied with the work. It was also done a few days earlier than expected.

Customer Service

Courteous and helpful with the process

My Experience

Caliber Collision was fast, friendly and efficient in repairing my vehicle. Their collaboration with Enterprise made the entire process effortless and I would recommend them to anyone for a one-stop shop for repairing your vehicle and obtaining a rental should you need one.

My Experience

Everyone was polite and ready to answer questions. Jake, Brandon and I didn't catch the name of the young lady who called were so helpful and pleasant. I was kept informed of status and the job was done quicker than expected.

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