Caliber - Rensselaer
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
They got the job done and communicated that it would take a little longer as they were down a person.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0 -
This is not due to my experience with the shop. I have been to other Caliber Collision locations where there were in house representatives from my insurance (GEICO) and can rental (Enterprise) so it really was a one stop shop.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As always they always do a great job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Wrong windshield replacement , new hood not aligned properly. Did not check for mechanical damage after my accident leaving me to get an emergency repair done the very next morning after I picked it up because the car was unsafe to drive. I really tried to be understanding of time because they were short staffed , but being a week late on repairs and still not getting them right was extremely frustrating.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
They did a good job. I received my vehicle back clean. My only issue was the estimate timing.
Repair Quality - 4.5/5.0 -
Estimate scheduled for Wednesday morning did not happen until Monday.
Customer Service - 4.5/5.0 -
Estimate scheduled for Wednesday morning did not happen until Monday.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went smoothly and Collison kept in touch the whole time.
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
My Experience - 0.0/5.0 -
I thought long and Hard about submitting this review. Jake was good with keeping communication with me. However I am left feeling like I should have used my own body shop. My paint was not in the best condition however the repair is worse than dealing with that. I have door gaps that don’t line up, areas that were painted without being prepped. I have chipping paint that was given a new gloss, not to mention I also have over spray on my window that was left. I didn’t expect for anything more than a solid repair and that is not what I have. So when I go out in car culture and they ask me who did that. I’ll be sure to let them know.
Likely to Recommend - 0.5/5.0 -
Unfortunately no. I will not refer anyone do to repair that was performed on my vehicle.
Repair Quality - 2.0/5.0 -
The repair is not sufficient. Door Gaps are not fitted properly. The paint prep is awful. I have finger prints all over my window aswell as overspray on the window. I get you guys may not have thought much about the car. But you should take pride in your work and want any panel you touch to be the best it can. You did not succeed in that notion.
Customer Service - 3.5/5.0 -
Jake and Gianna were good. I was happy with the communication.
My Experience - 5.0/5.0 -
Everyone was very clear up front about expectations and kept me in the loop. I appreciate all of their work and my car is as good as new. Additionally, the insurance portion was so painless. Would definitely recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was made very clear of expectations along the way. The woman at the front desk was wonderful and even helped me distract my toddler from a possible meltdown by offering some popcorn just in the nick of time.
Returned Clean
My Experience - 5.0/5.0 -
Honestly truly great people from staff to management did everything to the finest details.
Likely to Recommend - 5.0/5.0 -
The job was done professionally and the car was given back in perfect condition
Repair Quality - 5.0/5.0 -
Very professional and did the job very well every spec to the last detail was great
Customer Service - 5.0/5.0 -
Great people and overall top tier service
Returned Clean
My Experience - 5.0/5.0 -
The people I talked to was friendly and very helpful though out the whole experience . Sincerely Betty Eng
Likely to Recommend - 4.5/5.0 -
Good.
Repair Quality - 4.5/5.0 -
All is good.
Customer Service - 4.5/5.0 -
The people that we talk to were nice to us.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was treated respectfully and my many questions were answered patiently
Returned Clean
My Experience - 5.0/5.0 -
From dropping off the car to picking it up today, everyone was courteous and able to answer all our questions. Our Forester was completed before the proposed date. Thanks to all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The folks at Caliber were courteous and knowledgeable from drop off to pick. They also had my vehicle ready before the anticipated date.
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a wonderful experience. Took care of everything.