Caliber - Rensselaer
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Traveling so far to get it was stressful. I should have been able to pick it up where I brought it. Otherwise a very satisfactory process and result.
Likely to Recommend - 5.0/5.0 -
It is quite an impressive business.
Repair Quality - 5.0/5.0 -
The long stressful drive to get my car was really the only negative. I left home in a snowstorm and then got lost in the Albany area.
Customer Service - 4.5/5.0 -
See above.
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied. Great communication. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
My Experience - 5.0/5.0 -
Team at the Rensselaer location were very professional and friendly. I felt great leaving my car with them. They arranged my rental car perfectly and did a great job on my repairs. They turned a negative situation into a positive one by providing a clear path to getting a repaired car. The car was better in every respect compared to when I dropped it off. I particularly appreciated the detailing work. It’s like I drove off with a brand new car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept informed via text msg as work progressed along the way. Car was presented in pristine condition, inside and out. I would recommend you to anyone who needs body work done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The experience was great: I dropped my car off, got a rental, and then I picked up my car which was all fixed and clean. Not bad. The negatives were that (1) I thought that more work was done and more expenses were incurred than was really necessary or justified by the condition of the car, although it didn't impact me because my ceiling was my deductible. However, I suspect that you guys and the insurance companies conspire to overstate the amount of work done and its cost to make it seem as though I am getting a better value for my insurance than I really am. Also (2), Caliber's communications program - their updates to the state of repairs were so generic as to be meaningless and a waste of time. (3) The initial estimate for the date when the repair would be finished was so conservative that it was meaningless. If it was true, it would have significantly messed up my life. But it was completely fictional, so I didn't need to suffer the amount of worry that I experienced.
Customer Service - 3.5/5.0 -
The guys were great when I talked to them. As mentioned above, the computerized updates were annoyingly useless.
My Experience - 5.0/5.0 -
I liked the constant communication you had with me whether via phone or text keeping me up to date with the progress of my car. I had a loaner car that was given to me from the guys insurance company that was not that nice so I really missed my 2025 Explorer ST. I couldn't wait to see it after the repair was done and when I did the car looked brand new again. What an awesome job... hats off to everyone who participated in the repair and everyone I delt with there was very nice. Thanks again... I really do appreciate it.
Likely to Recommend - 5.0/5.0 -
I would definitely recommend your company.
Repair Quality - 5.0/5.0 -
The SUV looks new again. Thanks
Customer Service - 5.0/5.0 -
Everyone was very helpful with anything I needed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Happy great job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice people, happy with the way my car turned out so far
Customer Service - 5.0/5.0 -
From front desk to servicing tech very friendly
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. Car looks great and I was updated throughout the process. Repairs were even completed before the expected date!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Satisfied with service, price, and timeline. Employees are great!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The communication from start to finish was excellent. And my vehicle looks as good as new, thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They finished days earlier than expected. Staff were very polite, professional and personable. They took the time to explain everything g and answer questions. Thank you.
Customer Service - 5.0/5.0 -
They finished days earlier than expected. Staff were very polite, professional and personable. They took the time to explain everything g and answer questions. Thank you.
My Experience - 5.0/5.0 -
Spectacular work, my car is better than it was new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome work!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
Looks great