Caliber - Richmond - Broad St
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0 -
Caliber Collison does a fantastic job of balancing body work and any impact on the customer experience with resolution for rentals, working hours, and timing of final delivery. So impressed with this team.
Customer Service - 5.0/5.0 -
Rob and Courtney are amazing to work with and take care of the customer at every step in the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The were some issues with the hood alignment and a missing front license plate holder. There was also a missing headlight(high beam) bulb on the passenger side. There were aftermarket lights installed previously and the drivers side bulb was replaced, but not the passenger side. The lights were originally connected by a wire and connected to the battery. The old, aftermarket drivers side bulb was removed and left dangling in the engine compartment, and they replaced the bulb. So they passenger side light (aftermarket light) which was never replaced, was still connected to the battery. I believe they should have just replaced both bulbs.
Customer Service - 4.0/5.0 -
Excellent customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional organization. Would definitely use again!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything thing was excellent. Everyone was friendly and nice to me showing concerns. Pat explained everything thing that would be done to the car and problems accident caused. He kept calling with up dates or apologizing for delays. He kept me informed. Lady at front desk sorry forgot her name she was very helpful. She made sure I got my rental there for pickup and drop off. Very friendly and concerned. Overall everything went well. The repair job was done excellently. Like new.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A quality final product. Staff provided detailed information on work to be accomplished and communicated progress and concerns in a timely manner. An overall professional staff and product.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely 100%-
Repair Quality - 5.0/5.0 -
There should be a rating of “10++++”— Caliber Collision is the BEST. My new 2025 Hyundai Santa Fe looks great! Many thanks to the entire staff. Nancy Smith
Customer Service - 5.0/5.0 -
As always-Caliber Collision is the best! Many thanks to the entire staff!! Nancy Smith
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Satisfied with the work and responsiveness from Calliber. Frustrated that car was not ready when they initially said it was. Other than that it was a positive experience
Customer Service - 4.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0 -
The work was done to a high level. Our problem was the original estimate was for between $2000 and $3000 which would take 2-3 days. They obviously did not open the hood as the end result took 2weeks and ran over $13,000.
Customer Service - 2.0/5.0 -
Never updated us unless we were proactive and called them