Caliber - Rockville
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The professional glow exhibited from the first day I dropped off my son's car, and all phone calls, to picking up the car is unblemish and applauded. The lady at the front desk, sorry I never asked for her name is remarkably efficient and very well groomed for her position. Overall service is extremely awesome!
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Repeated delays
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I am neutral for now until my car is fix
Repair Quality - 0.5/5.0 -
My car's safety warning light was on in less than a minute after I picked up my car from Caliber. The technician told me it’s safe to drive it home and return it the next day to have it diagnosed. My car breakdown in the middle of the highway on the same day and I have to tow it back to the store after Midnight.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was fixed in a timely manner. My dad actually recommended this service to me. Car has looked better now
Likely to Recommend - 5.0/5.0 -
I would recommend to friends
Repair Quality - 5.0/5.0 -
Satisfied by my car repairs
Customer Service - 4.5/5.0 -
The customer service was fine
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Knowledge, customer service and daily repair updates were outstanding. Daniel is a very A+++ employee and he deserves a promotion!
Likely to Recommend - 5.0/5.0 -
Outstanding experience with excellent staff and Daniel! Service rates A+++ and Daniel deserves a promotion!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I love the fact that you guys brought my car back to life ❤️❤️
Customer Service - 5.0/5.0 -
Every time was amazing
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
It felt rushed but still took 18 days after returning the car after it was supposedly finished
Customer Service - 3.5/5.0 -
Poor told that we would hear from you and we only were contacted when supposedly finished
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The people helping were very nice and explained what would be happening well.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My advisor Ryan Thompson and the young lady that managed the front desk were super helpful throughout the entire process. Ryan kept me informed with up to date information as it became available. He also worked closely with my insurance company to ensure the additional support and care was given.
My Experience - 4.8/5.0 -
The repair was great and the employees were kind and courteous. The repair took a while, though.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The repair took too long and then they delayed completion twice.