Caliber - Rockville
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Updates came in the form of text messages and the completion dates were wrong.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
final product done well
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
They did good work, but the customer interface was not very satisfying.
Repair Quality - 4.5/5.0 -
The repair worked seemed excellent, but I noticed the interior seemed dirty.
Customer Service - 3.5/5.0 -
They did OK, but never seemed to do anything very well. They did not say that the shop still had the Cherner name on it and did not have a Caliber sign, so I did not know I had come to the right place. They called to say the car was ready 20 minutes before the shop closed and we could not get there in time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
the roof looks amazing. there was some overspray on the car I was worried about. but they got everything fixed. cleaned up. overspray removed. and it looks good as new
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Don't send out the survey at 6am via text message.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
It took eight days to fix a $750 job. No one update you about the progress even after texting few times. I was without a car for more than one week. Just because it says Auto Repair Xpress I went there. It was a disappointment
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Responsive and great customer serivce
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Surprisingly good job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Timely and professional.
My Experience - 0.0/5.0 -
The repair took way longer than promised.