Caliber - San Antonio- NW Loop 410
In operation 29 years, 28 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
It was a very pleasant experience dealing with Caliber Collision.
My Experience - 5.0/5.0 -
I was very satisfied with the work that was done on my truck n i was satisfied with Marty he was very helpful n nice i appreciate everything he's done thank yall very much ????????????????????
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice results and got my car back to me in 2 days. I'm very pleased.
Customer Service - 5.0/5.0 -
Lily and the rest of the staff are outstanding, thanks yall
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was fantastic
My Experience - 0.0/5.0 -
Given the circumstances regarding the repair of my vehicle, I have given a significant amount of latitude to the repair team. Although it was originally a two to three day job, I understood that lack of sufficient parts played heavily against your team. I thank them for their work in completing and returning my vehicle. However, there are significant areas that need to be addressed. Particularly the loss of my vehicle keys, and the missing turn signal cover. Both of these items have been addressed to my service technician and at least one (the key) has been corrected. Upon further inspection of my vehicle, a instrument panel light bulb appears to be out or broken. I can assure you that it was in no such condition upon delivery to your company; which I will be returning to tomorrow and have this item addressed as well. Given these examples listed, I would like to retract or amend the initial survey that I had left at the service counter. The caliber of service that I have received is lacking in quality control and should be reviewed. Their customer service skills are outstanding, but unfortunately does not explain the level of quality care that clearly shows on my vehicle.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
The customer service was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I HAD TO GO TWICE TO THE SHOP BEFORE MY VEHICLE WAS COMPLETED.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All good, vehicle was repaired professionally, good service at front desk.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely a 10 across the board and I have already told all my friends and family. Caliber Collision is a great company and I can't think of a single process improvement with the end to end experience. However, I want you to know that Lilly's outstanding professionalism, genuine empathy, and fulfilled commitment to communicate & follow through from beginning to end is the reason I would go to wherever she is stationed. I can't express enough how comforting she made me feel because nothing this bad has ever happened to me nor had I ever needed to rent a car and she guided me throughout this experience. Thank you again Lilly! You are Caliber Collision to me. Sincerely, Larry.
Repair Quality - 5.0/5.0 -
I am so grateful for your help and beautiful work. it was especially comforting being updated along the way. Thank you for all the additional safety measures to ensure I would be safe.
Customer Service - 5.0/5.0 -
It's hard to describe in words how well Lilly took care of me. I was still kind of freaked out from the blow out and extensive damage, not wanting to drive it let alone touch my truck. Lilly was beyond professional, beyond courteous, and with genuine empathy assured me everything was going to be ok and she would take good care of me. She did just that and I will always be grateful for her. Thank you with all my heart Lilly. Sincerely, Larry.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The first and most important is the professionalism we experience from everyone from first day we walked in your establishment . In my busy life we appreciated the constant updates via text. Always keeping us informed of what to expect next. We would highly recommend Caliber to our friends and family. Roy and Rebeca Grims