Caliber - Sandy - East

4.7 (2,092reviews)
95%
9130 S Monroe,  Sandy,  UT  84070
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In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,092)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and completed to a like-new standard. Communication was a standout strength, with customers appreciating daily text updates, proactive status calls, and transparent progress reporting throughout the repair process. Timeliness was another highlight, as many vehicles were completed days or even weeks ahead of schedule. A few customers noted isolated concerns, including delayed repairs due to incorrect parts, limited communication in specific cases, and minor cleanliness issues upon vehicle return. Overall, the vast majority of customers expressed high satisfaction, frequently citing professionalism, friendliness, and the seamless coordination between staff and insurance as key positives.
AI-Generated from reviews written in the last 12 months
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"... I couldnt find a single thing wrong with my car. 1010 customer service and 1010 on the fixes" Read more
"Excellent customer service and amazing workmanship. Im very impressed with the quality of the repair. I greatly appreciate Caliber working ..." Read more
"Caliber collision went above and beyond. They finished my car quickly and flawlessly. Excellent customer service, friendly staff. Exceeded my expectations in every ..." Read more
"... happened to it. The parts are stock - not subpar; paint is impeccable. I was kept informed at all stages of the process. The Monroe street staff was on top ..." Read more
"Excellent service, very friendly and competent staff. Job was completed well before my expectations. Staff ..." Read more
"... and thorough communication throughout the process. Repairs done well and in a timely manner" Read more
"Almost 3 weeks ahead of schedule. Yay!"
"Excellent communication. Had repair done way before day promised."
"3 days late."
"I was extremely impressed with the way you kept me informed of your progress through the entire process. Your professionalism ..." Read more
"I appreciated the consistent and transparent communication concerning the repairs. It was reassuring knowing that the car was being ..." Read more
"Great communication! We received updates along the way. They were friendly and professional!"
"they were very informative on the process of getting my car fixed in the beginning letting me know whats going to happen ..." Read more
"... all I paid but I had to fight for what was right. There was no communication at all. Maybe when I called and bugged them enough to where ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a professional job and kept us informed as to the progress

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick and good quality

My Experience

I appreciated the consistent and transparent communication concerning the repairs. It was reassuring knowing that the car was being taken care of and that I could trust the team.

My Experience

Great job. Thanks for taking care of me!

Likely to Recommend

Repair Quality

Did great at fixing my car and it was completed early

Customer Service

Did great at fixing my car and it was completed early

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great patient help. We needed to hav a dented fender with headlight and grilled replaced. There was some supplemental repair.

Customer Service

I assume this was the Murray shop. The same is true of the Sandy shop.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service and amazing workmanship. I’m very impressed with the quality of the repair. I greatly appreciate Caliber working with me on getting some extra repairs added to the project. I received constant updates on the status of the repair. Thank you. I highly recommend Caliber Collision.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My only complaint was that 2 things were missing from my car . A nice sun shade and my phone holder.My car was done fast and looked great so to that I was completely satisfied.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Oksana was great! Extremely knowledge, professional & informative. The daily text were a great way to communicate. And being completed 4 days early was excellent!

Likely to Recommend

Repair Quality

Service was great! Oksana helped me with all the details. She was very professional, friendly and informative.

Customer Service

Oksana was incredible as I started before. The truck was finished 4 days early as well!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was notified the vehicle was ready to pick up at the end of the day on Friday. I was busy and unable to pick up the vehicle, so had to wait until Monday to pick up. I was very satisfied with the work that was done

My Experience

Yea I have a few concerns! Big one no one tightened my rear wheel ? Noticed the second day driving that! Not cool ! Or safe not real happy with that

Likely to Recommend

Again, there were multiple things that weren’t put on correctly. I returned back to The Shop 🏭 twice and you forgot to put my lug nuts on my Will very bad.

Repair Quality

You guys had one tight lug on my back wheel just happy it didn’t fall off will not be recommending people get there vehicles fix with you all very dangerous and I am not happy at all ! Tighten your ship cause very dangerous to not have your tire put on correctly

Customer Service

Not a pod place the eft my tire bolts all lose except for one!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The service and communication was excellent and my car looks great!

Customer Service

The service and communication was excellent and my car looks great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Easy to work with. Excellent communication and the finished work was high quality.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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