Caliber - Spring Branch
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Staff is unprofessional, incompetent and lack accountability. I will NOT take my car there again; as well ensure my family, friends and colleagues go elsewhere with their auto needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
Had to always call to get feed back, lack of communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car is not even completed after more than 2 weeks of waiting. There was no communication at all from Caliber to me on status update. When I finally got a notification of the car been ready I went there and waste my time because the car was not ready until more than a week after.
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
For the most part the repairs are just fine. My problems lie in the fact that the hood paint isn’t complete (there’s still raw metal exposed on the edge), they left a dent in the driver door when all other dents were removed, and the plastic edging around the windshield isn’t attached so I have to have it taped down.
Customer Service - 1.0/5.0 -
So many comments here. The people were nice enough, but the process is completely opaque. When a car is promised on a certain date for weeks and weeks, and then 48 hours prior to that telling the customer that it’s going to be an extra week is bullshit. It was a parts problem which the location knew about but failed to inform me of. I was relying on the first date to be able to leave for a new job 4 states away the following day. As it was I had to push my start date by a week, which cost me thousands in extra living expenses and loss of income.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
This process was long and drawn out. Finally retrieving my car after exactly one month, I noticed the car still have issues.
Customer Service - 0.5/5.0 -
The receptionist was rude just about daily. I was reluctant to call and check on the status of my car from not wanting to speak with her.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks great! They really take care of business and are great to work with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for the job well done.
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
Door molding repair still not done.