Caliber - Spring Branch
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repairs were satisfactory, but the communication and customer service were terrible.
My Experience - 5.0/5.0 -
It looks like new . Even if it said nothing happened to it Anna could tell that I needed bottom bumper and bumper painted . Thanks everyone it looks like nothing happened to it .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They send me text about my car and given me the heads up on everything . That what I am talking about they took care of me . When I got ver back looks like nothing happened to it . Thanks
Customer Service - 5.0/5.0 -
Anna gives me all the information .
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Need to work faster, communicate better and meet your commitments
Repair Quality - 4.5/5.0 -
Quality was excellent
Customer Service - 1.5/5.0 -
Took a week longer the initial estimate. Missed three promised datelines. Finally showed up and waited for car. I thought I would need to wash it myself.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Asked if body man could alter the placement of bumper underneath hood. He tried twice to replace but still not done to where it looked proper like the other side of bumper.
Customer Service - 3.5/5.0 -
No one at front desk when I arrived. Waited about 15 minutes. Went around to both sides of office calling out "Hello, hello." Nothing. Finally, went out to body shop to ask them about finding someone to help out and about 10 minutes later, someone came out to help me.
My Experience - 5.0/5.0 -
Excellent communication and attention to the progress of the repair. Caliber provided a text messaging tool that made it easy to stay informed. My tech was very professional. Thank you Damian. Thank you for making my Subaru look and drive like new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0 -
Love it thanks
Repair Quality - 5.0/5.0 -
They did an amazing job thank you
Customer Service - 5.0/5.0 -
Thank u
Returned Clean
My Experience - 5.0/5.0 -
U all did a great job.
Likely to Recommend - 5.0/5.0 -
I am completely satisfied.
Repair Quality - 5.0/5.0 -
Everything went well.
Customer Service - 5.0/5.0 -
Everything went well completely satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very responsive and kept me up to date on the repairs. Thanks
My Experience - 5.0/5.0 -
My representative was very informative and kept me in-the-loop throughout the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service and communication was great
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs restored my car to its original condition. Very satisfied.
Customer Service - 5.0/5.0 -
Friendly staff. Frequently received updates about the status of my repairs.
My Experience - 5.0/5.0 -
Anna was wonderful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was extremely pleasant.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0 -
They seemed to have e a very rigid corporate culture that resulted in delays.
Repair Quality - 4.5/5.0 -
Minor imperfections on a bumper piece - but was assured that it was part of the OEM part...
Customer Service - 4.0/5.0 -
They communicated well - but it just took way too long.