Caliber - Springfield Mo - Southeast
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I’m happy with the work, their customer service. I would highly recommend them to anyone.
Repair Quality - 5.0/5.0 -
They didn’t hum ha around. And very good at finding repairs I couldn’t see or think about being damaged. I was very pleased with the time I dropped my truck off. And now that I have it back, they did a great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They were very detailed on fixing the truck, I would show them the final product
Repair Quality - 5.0/5.0 -
The truck looks good the paint matches can't even tell there was hail damage, the staff was knowledgeable and friendly and kept me updated on how the repair was going, they took care of the insurance company
Customer Service - 5.0/5.0 -
The truck looks good the paint matches can't even tell there was hail damage, the staff was knowledgeable and friendly and kept me updated on how the repair was going, they took care of the insurance company
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful results, very good customer service, and communication. 10/10
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very fast and good communication
Customer Service - 5.0/5.0 -
very fast and good communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend this shop to anyone that I know.
Repair Quality - 0.5/5.0 -
I don’t mean to come off as rude, but I honestly had a terrible experience. The customer service was bad. Couldn’t get updates on anything, they would commit to calling me back and they didn’t follow through. My truck was in their shop for almost 40 days. It was a nightmare.
Customer Service - 0.5/5.0 -
Never had updates, dates moved around. I would have to call myself two - three times to get an answer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They got me in quick. Did a great job on my repair. The staff was very friendly ad made me feel at ease.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very courteous and friendly. It was nice to see customer service was important in your business. Will highly recommend your business
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Was at the shop for 3 weeks. No photos were taken and submitted to insurance that were supposed to be taking after finding the damage they found after progressive did their own inspection. Never got called for updates. Never felt that I was a priority as a customer. Now i have to have progressive drive to me to take pictures that caliber Collison was supposed to do. I could take my car to the shop for photos to be taken but I was already without a vehicle for 3 weeks without repairs. Wasn't impressed. I know they are short staffed but the whole experience was a mess.
Customer Service - 2.5/5.0 -
Was at the shop for 3 weeks. No photos were taken and submitted to insurance that were supposed to be taking after finding the damage they found after progressive did their own inspection. Never got called for updates. Never felt that I was a priority as a customer. Now i have to have progressive drive to me to take pictures that caliber Collison was supposed to do. I could take my car to the shop for photos to be taken but I was already without a vehicle for 3 weeks without repairs. Wasn't impressed. I know they are short staffed but the whole experience was a mess.
Returned Clean
My Experience - 5.0/5.0 -
Time took was alot less than I thought it would take and workmanship is outstanding
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super everything done suitable time good experience
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Did not know status of car, but there were so many claim due to hail damage from storm
Customer Service - 4.5/5.0 -
Always courteous on the phone
Returned Clean
Likely to Recommend - 0.5/5.0 -
See all previous comments.
Repair Quality - 0.5/5.0 -
There are so many items that were not fixed! I need to bring it in to another shop to get it done right. The damaged wheel wasn't replaced, the grill has chips all over in it, the forward sensor I asked about many times was not replaced, the windshield wash was empty, calls were never returned and the voicemail was full and now I have a crazy loud squeak in my passenger side dash.
Customer Service - 3.5/5.0 -
At pick up, the team was helpful in locating my personal items and getting me my car as I had a scheduled move out of state planned for the next day. The team at Big O next door were also very helpful!