Caliber - Tacoma

4.7 (2,566reviews)

94%

(253) 474-2001

4112 S. Washington Street, Tacoma, WA 98409

94%

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4112 S. Washington Street
Tacoma, WA 98409

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About Caliber - Tacoma

See Photos

4112 S. Washington Street
Tacoma, WA 98409

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (2,566)

Sort By:
Newest
Rating

2,083 Customers Rated

5 Stars

67.5% Complete

(1733)
4 Stars

8.3% Complete

(214)
3 Stars

2% Complete

(51)
2 Stars

1% Complete

(25)
1 Star

0.6% Complete

(16)
< 1 Star

1.7% Complete

(44)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return, complete with thorough interior and exterior cleaning that exceeded expectations. Timeliness was another strong point, as many vehicles were completed ahead of schedule. Staff professionalism, friendliness, and seamless coordination with insurance and rental car companies were frequently commended. A few customers noted areas for improvement, including occasional delays in repair timelines, unresolved issues requiring return visits, and isolated concerns about incomplete repairs or missing personal items, all mentioned directly in customer feedback.

Select to learn more

Service Quality
Communication

"... smooth! Communication was consistent throughout and repair work excellent. The Caliber Collision's service was friendly, professional and very easy to work with. ..." Read more

"... through the door, each member was helpful and kind. The repair work is absolutely phenomenal — Im so glad to have chosen Caliber Collision. The ..." Read more

"They were very professional, took the time out to hear my concerns, showed me things that I could not see with my eyeglasses ..." Read more

"everything was excellent, car looks better than before, doesnt look rushed looks like good work was done."

"The car looked perfect and the customer service is wonderful. Your whole team did a wonderful job. Thank you."

"I appreciated the daily communication via text with the updates on my vehicle and repair. Using the rental car with ..." Read more

"The car looks fantastic. I appreciated all of the communication during the process. Its not uncommon that you dropped your car off at ..." Read more

"Communication problems"

"... phone charger disappeared after getting service here. Staff did not reach out when car wouldnt be done by the estimated time. The time change happened after ..." Read more

"Communication was frequent and clear, the repairs were satisfactory."

Service Quality
Communication

Service Quality
Communication

"... smooth! Communication was consistent throughout and repair work excellent. The Caliber Collision's service was friendly, professional and very easy to work with. ..." Read more

"... through the door, each member was helpful and kind. The repair work is absolutely phenomenal — Im so glad to have chosen Caliber Collision. The ..." Read more

"They were very professional, took the time out to hear my concerns, showed me things that I could not see with my eyeglasses ..." Read more

"everything was excellent, car looks better than before, doesnt look rushed looks like good work was done."

"The car looked perfect and the customer service is wonderful. Your whole team did a wonderful job. Thank you."

"I appreciated the daily communication via text with the updates on my vehicle and repair. Using the rental car with ..." Read more

"The car looks fantastic. I appreciated all of the communication during the process. Its not uncommon that you dropped your car off at ..." Read more

"Communication problems"

"... phone charger disappeared after getting service here. Staff did not reach out when car wouldnt be done by the estimated time. The time change happened after ..." Read more

"Communication was frequent and clear, the repairs were satisfactory."

James (Hyundai owner) reviewed 9/17/26

Worrel (Kia owner) reviewed 9/16/26

You guys were very quick and efficient.Im glad I chose you guys as per the the claim from an accident as they helped me come to you guys.I was surprised and what needed to be done and I’m glad you guys were very Informative about what you needed to do to repair and what needed to be repaired.I will recommend anyone I know to come to you guys.Thank you so much!

Jennifer (Mazda owner) reviewed 9/16/26

Wallace (Mercedes-Benz owner) reviewed 9/16/26

Great work and friendly service

Rachel (Mazda owner) reviewed 9/16/26

Excellent service all the way across the board

Todd-Noble (Hyundai owner) reviewed 9/14/26

Roberto (Hyundai owner) reviewed 9/11/26

Sara (Subaru owner) reviewed 9/10/26

Bradley (Ford owner) reviewed 9/5/26

Julie (Honda owner) reviewed 9/3/26

Shane (Ford owner) reviewed 9/2/26

Caliber did an amazing job repairing my car. It looks great and was finished very quickly.

Grace (Lexus owner) reviewed 8/31/26

Thank you so much, Caliber is so timely, efficient, and customer service is so good.

They did a recommendable job

Im very satisfied with the service. Good job

Perfect

Karen (Chevrolet owner) reviewed 8/31/26

I am so happy to have my car back and it was done sooner than I had anticipated! Your guys made my car beautiful again! Everything looks great and they even cleaned inside and out. I can’t say enough about this place. I highly recommend them.

Everything went smooth and I was impressed that it was finished in 2 weeks. The only thing I may change is my insurance company. Apparently Progressive will only approve generic parts and not the parts Chevy recommends. It did cause a gap around my headlight. Other than that I highly recommend this company. They went above and beyond. They matched my color perfectly and I feel like I’m driving a new car again at 80k miles. Well done Caliber!

Todd (Acura owner) reviewed 8/28/26

Kyle (Toyota owner) reviewed 8/28/26

Thank you guys, for the speedy return and the excellent service.

Judith (Lexus owner) reviewed 8/28/26

What a great team. Great communication, great service, great work. Seamless co-ordination with Enterprise Car Rentals. I'm very happy.🥰

Briana (Kia owner) reviewed 8/27/26

Michael (Toyota owner) reviewed 8/24/26

Ariane (Subaru owner) reviewed 8/24/26

Bruce (Subaru owner) reviewed 8/24/26

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view more shops in: Tacoma | 98409

Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

Caliber - Tacoma

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Tacoma

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,566)

2,083 Customers Rated

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 1.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?