Caliber - Valley City
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
I would never recommend. My vehicle is not safe to drive yet you released my vehicle with a bent frame and missing bolts to me
Repair Quality - 0.5/5.0 -
Where do I start? It took 2 months to get my car back. Once I picked up, there's a scratch in passenger side front door glass. Rain Channel on passenger front with the guard has broken clips. Panel above passenger front door tire is not secured. Driver side flew off at some point. Secured with 2 sided tape rather than secured with 2 bolt and clips. Passenger front door does touch and makes a noise , front bumper is misaligned, wheel liner is not properly attached and missing hardware. Middle side skirt is popped out of place. Bolt half out on one side. Stripped out bolt. Driver door is off and you can see it the gaps Clearly the frame is bent. Passenger rear tire well is completely scratched from accident yet wasn't replaced
Customer Service - 0.5/5.0 -
This is the sloppiest work I have ever seen. I am appalled you would return a vehicle in this condition.
Returned Clean
Likely to Recommend - 1.0/5.0 -
At this point, with this shop seeming the least concerned with making a wrong right, I would not be able to recommend unless my paint corrections are made. I asked the manager to please put in writing that the repair will be done at no cost to me and he simply gave me a business card with his signature, the date and he wrote door repair on it. It just seems like a shady way to do business.
Repair Quality - 0.5/5.0 -
I have chipped paint on my passenger rear door around the molding by the window.
Customer Service - 0.5/5.0 -
I brought the issue up to the manager and explained that this is something that was not there before my accident. I took my car to the shop and showed him. I had previously spoke with him by phone and he said he will speak to progressive to see if he can get that added on to the repair. When I saw him in person yesterday, he said he spoke to progressive and they said they are not going to fix it. After I told him I have pictures of my car after the accident and it clearly did not have paint chipped on the door. He looked at the picture and said “well clearly, this happened in our shop and I will fix it for you.” I said how long is this going to take because I’m leaving to Georgia in a couple of weeks to see my son graduate from boot camp? He said it’s going to take at least 3 days and that he would provide a rental to me. Then he proceeded to tell me to just give him a call when I get back and he will schedule me for the repair. I was really hoping this repair would take precedence over others since I had already waited 25 days for my body work to be done correctly. Also, I am really bothered that the first approach from the manager was to try and say my car was already like that until he realized I have proof in pictures that it was not.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Due to the poor communication I would not return or recommend.
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
Team was very polite. However communication was poor. Repairs took nearly double the time I was originally told, and I was never updated on progress or warned of the delays until I called questioning a status update. In fact, I’m still missing a small part to my vehicle more than 4 weeks later. I started calling for status updates and would be told my vehicle would be ready in a day or 2. Then when I called back it was another day or 2 and so on. Each time I was told I’d get a call back, no one called me back. The shop also missed ordering a part for my car which caused an additional several day delay. The shop didn’t discover the broken part until they began putting my vehicle back together. Given the shop took it apart to begin with, the damaged part should have been identified and ordered up front. The technician also broke the clips that were needed to reinstall the emblem on my vehicle, which again caused a delay. Sean was very polite about all of these issues, but it still was an extremely frustrating process and poor communication. I wish I went elsewhere.
Returned Clean
Likely to Recommend - 3.5/5.0 -
If people don't care about being kept informed, the actual work performed was top notch.
Repair Quality - 3.0/5.0 -
While the work done was great, nothing was ever communicated to me. I never received a call with an estimate, I had to call to receive that, and 2 weeks after my car was dropped off I still hadn't received any communication on when it would be done. I ended up calling and was told it would be ready the next day. Thankfully, I make my own hours and have flexibility in my schedule.
Customer Service - 2.0/5.0 -
Everybody that I spoke with was nice, but again, nothing was communicated unless I specifically took the initiative to call and ask.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber did a nice job at the work on my truck and even took some scratches out of my hood! Beautiful!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team at this location is outstanding! Very professional and friendly. Great job and thank you for all your help!!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic customer service ~ listened to my concerns and my part concerns re: manufacture’s vs after market. They went above and beyond for me as a customer. My van was there for a repair from someone hitting me; they were more than reasonably priced and accommodating for additional work I needed done (roof rail replacement). Very pleased and would highly recommend.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job in the time frame they gave me great work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dan and Owen were great to work with. They are professional friendly and knowledgeable.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great customer service
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great customer service and very efficient. Would recommend this shop to anyone!
Customer Service - 5.0/5.0 -
Everyone was extremely nice and patient and helpful through the whole process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Very good about keeping me up to date on the status of my vehicle.