Caliber - Vancouver - Cascade

4.8 (4,509reviews)

98%

(360) 896-1159

2600 E 33rd St, Vancouver, WA 98663

98%

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2600 E 33rd St
Vancouver, WA 98663

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About Caliber - Vancouver - Cascade

See Photos

2600 E 33rd St
Vancouver, WA 98663

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (4,509)

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Newest
Rating

3,455 Customers Rated

5 Stars

66.5% Complete

(2999)
4 Stars

6.7% Complete

(300)
3 Stars

1.3% Complete

(58)
2 Stars

0.8% Complete

(36)
1 Star

0.5% Complete

(23)
< 1 Star

0.9% Complete

(39)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The team received high marks for proactive and transparent communication, including regular text and phone updates throughout the repair process. Timeliness was a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The friendly, professional, and caring attitude of the staff was widely appreciated, making stressful situations feel manageable. Many customers also expressed pleasant surprise at receiving their vehicles cleaned inside and out. A small number of customers noted areas for improvement, including more detailed status updates, greater accuracy in completion timelines, and closer attention to detail during final inspections. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.

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Service Quality
Timeliness
Communication

"... the whole way are very much appreciated. The actual paint work and body work was incredibly well done and they went above and beyond fixing other dings ..." Read more

"I am amazed, it really is restored ti pre-loss condition. There is no visible sign of the damage. I know that's ..." Read more

"... in 50 days, both times Caliber came through, with repairs that showed a care for quality, as well as a concern for what was best for me - ..." Read more

"... that brought me in, but the treatment I recieved and the quality of the work done ensures I will be back there for any future needs. I've already recommended ..." Read more

"... transparent. I got daily updates on the repairs and they finished a week ahead of schedule! My car was vacuumed and washed when u went to get it!! If I ..." Read more

"... dropped off my car, they ordered the parts immediately. It only took them three days to finish which is fantastic. Ive never had anyone finish up my car THAT fast ..." Read more

"... to be fixed because it was more convenient for us. They fixed my car that same day. A day early. Very fast. Excellent service. Thank you Caliber Collison" Read more

"The repair was done very fast, they finished the job earlier than estimated time I was informed by the shop."

"... communication was unbelievable…. Absolutely incredible! I received a text everyday with what was going on. When I came in to pickup my car….it was ready and ..." Read more

"... easy process from start to finish. I appreciate the 1:1 care and communication in the status of every update. My car looks as good as new, and was cleaned! That ..." Read more

"Very! The communication via text was a great way to keep me in the loop throughout the entire process. Much easier ..." Read more

"... over to Caliber Collision especially after having all my questions and concerns answered before, during and after the repairs. Im extremely thankful in how ..." Read more

"... redo something because of a defective part, then the communication should have stated just that instead of just changing the date. I should not have had to ..." Read more

"My only complaint was the content of the communication. It was either very generic on the way to completion, or saying it was waiting inspection with a tentative release date of 128 or 129 only to change the next day to 1212 without an explanation. If something changes or something such a having to redo something because of a defective part, then the communication should have stated just that instead of just changing the date. I should not have had to ask why the change was made but instead should have been your 1st communication to me once the defective part was discovered. Also, by saying on the way to completion could literally mean anything.....the new part was received, installed, or the car would be ready for release that day. As is, I had no clue at what stage it was in. On the day of release, the communication was literally nothing more than what I was told the day before, and when I received confirmation of completion less than 3-4 hours later, the communication should have been more clear. In closing, when you give someone only 1 12 hours to pick up the car on a Friday afternoon with no weekend pickup available, and then order LYFT transportation that came back with the message no driver available, you left me scrambling for transportation. Thankfully I was able to get my neighbor to bring me up, but only at an additional expense to me. In the end, the repairs were done within 2 weeks, the car looks nice, but the bad taste left in my mouth over poor communication and lack of consideration of pickup logistics seems to outweigh any good feelings I may have with the actual physical work. Would I recommend Caliber, probably not based on the above. I personally think the text left Friday afternoon was discourteous to a customer that had been drug along all week with vague information. You encourage the customer to calltext with questions, but when they do, you leave them with a less than open and honest response." Read less

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication