Caliber - Vancouver - Mill Plain

4.8 (2,641reviews)
96%
12025 SE Mill Plain Blvd,  Vancouver,  WA  98684

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,641)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlighted that repairs were completed ahead of schedule, with vehicles returned looking brand new. Regular text and phone updates were frequently commended, making the repair process stress-free and transparent. Staff were widely described as friendly, knowledgeable, courteous, and professional. A few customers noted isolated concerns, including parts delays causing extended timelines, occasional quality touch-ups needed at pickup, and instances where communication fell short of expectations - these observations came directly from customer comments. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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"Excellent work and outstanding customer service. The entire process was fast, organized, and highly ..." Read more
"Great service, Great communication, Great staff, and Quality work all done in a Great amount of time. ..." Read more
"Outstanding customer service & outstanding professional workmanship. A big 10"
"I was very impressed with the customer service and the ease of getting a rental for the duration ..." Read more
"... time I worked with caliber I was satisfied 100%. They work quick! They get the job done correctly and they never ever made me feel like customer! It ..." Read more
"My car only took a week to repair. I was very impressed."
"Less than a week when I was expecting 2 weeks minimum"
"The job was done faster than estimated. The staff were very polite and attentive. The finish ..." Read more
"They forgot to order parts which created a 2 week delay."
"Changed the completion date for several times."
"Excellent communication! Texts every day with work progress and price updates."
"Communication from Caliber was top notch!"
"... arrived at the front desk to drop off my vehicle. Throughout every stage of the repair, I received clear updates, and the excellent service continued when I picked ..." Read more
"There was a lack of communication. At times I was missled on the completion of the work. ..." Read more
"I appreciated the communications via text messaging. It was nice knowing when work in my car was starting, ..." Read more

Likely to Recommend

Repair Quality

It looks and operates perfectly

Customer Service

Mitch Johnston was very kind and patient

My Experience

They would not accept less than excellent repair results. I'm sure they were frustrated when parts they ordered were not satisfactory, so their time was wasted. But they kept me informed of delays.

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My Experience

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My Experience

How quick you were to fix the damage and help me out when my back lights went out after I picked up my car!

My Experience

Everyone was very helpful and reassuring and my repairs were completed even earlier than estimated.

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Repair Quality

Customer Service

My Experience

The repair was perfect! Turnaround time was amazingly short.

My Experience

Excellent workmanship

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Repair Quality

Very happy with the results

Customer Service

Excellent service!

My Experience

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Repair Quality

Drove car home to AZ and warning light came on that thete is burnt wite in back! Also covers were left off and laying in back seat . Back panel does not have anything to hold it rigid! It's loose and rattles. I have a appointment to take it to Toyota to figure out why the check engine light is on with a birnt wire warning, about 3 hours before I got to AZ I couldn't see my dash because the warnings popped up! Luckily I made it home without the car breaking down. All this should had been quality checked before I picked up car from being repaired by you .

Customer Service

Staff was nice

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Repair Quality

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Repair Quality

Good job

Customer Service

Returned Clean

My Experience

Great service. Efficient, communicated well, helpful and made an unexpected situation easier

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I would absolutely recommend this shop to friends and family. The quality of the repair was excellent, the team was professional and communicative, and I felt confident my Range Rover was in good hands throughout the process. I would not hesitate to bring my vehicle back for any future repairs.

Repair Quality

I am extremely satisfied with the quality of the repair on my Range Rover. The work was completed to a high standard, and the vehicle was returned looking and performing exactly as I expected. The repair itself was seamless, and I appreciate the care and attention that went into making sure everything was done correctly. I would absolutely rate the quality of the repair a 10 out of 10.

Customer Service

We loved our service person

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Repair Quality

Customer Service