Caliber - West Plano
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
They did a good job
Repair Quality - 5.0/5.0 -
I’m satisfied with the work on the car the paint good job 👍 Grecia was very knowledgeable and friendly Attitude..
Customer Service - 5.0/5.0 -
I’m satisfied with the work on the car the paint good job 👍 Grecia was very knowledgeable and friendly Attitude..
My Experience - 5.0/5.0 -
Gracie was awesome and completed my repair almost 1 week early! She was friendly and helpful. The work looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Grace was very helpful and keep me informed. When I picked up today several of the staff exhibited great customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Randy and the staff all did a great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Randy was very pleasant and helpful overall the great experience
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing customer service from start to completion!!! Appreciate the updates throughout the process! Thank you 😊 Randy! 👍🏼
My Experience - 5.0/5.0 -
Well done job and excellent customer service.👏 thank you all very much!
My Experience - 5.0/5.0 -
Grace Trejo explained the process to me and kept me informed. I had an understanding of what to expect. My car was returned to me as a job well done. The receptionist gave me information, paperwork and said they would return the rental car for me. I'm pleased with the service. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a very good experience, all of your associates were very attention to detail and I appreciate that. The service was quick but done correctly and I also appreciate that as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was so friendly, nice, helpful and very professional. I will go back there again if I need to and will certainly refer them to my friends and family. Ann
My Experience - 5.0/5.0 -
Grace did a great job of setting my expectations on the work estimate and timing of completion of the work. She communicated through out the process and the work was completed when expected. She did a great job.
Likely to Recommend - 5.0/5.0 -
Good work done as promised and when expected. Grace, service associate, was pleasant to work with and kept me updated on progress of the work and set my expectations appropriately.
Repair Quality - 5.0/5.0 -
All parts and installation appear very good.
Customer Service - 5.0/5.0 -
Great contact & update from service associate, Grace, and truck work completed when promised
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was excellent! Grace was very knowledgeable and answered all my questions. The turnaround was incredibly fast—my car was ready in just 5 days instead of the usual 14. My car looks perfect! Thank you! From now on, I’ll always choose Caliber and highly recommend them to others.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
2nd time in. Still things that don't work properly. 2nd time miss on the hood panel ask. Waiting for call back to return for a 3rd round of corrections.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I dealt with two people at Caliber's Collision. Both are friendly and professional. The repair were done much faster than anticipated and the quality of work was above my expectation.
Customer Service - 5.0/5.0 -
The associates I dealt with were very professional. They anticipated my needs thus ensuring my rental was available for pick up. She also took care of the rental during drop off. Gracie kept me updated with the status of my vehicle and notified me during various steps up to completion.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service