Caliber - West Plano
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience, great customer service, staff was excellent, they need a raise.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You offered a high level of communication throughout the repair process. Ms. Trejo did her best to keep me informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
Great service very nice people
Customer Service - 5.0/5.0 -
Excellent service
My Experience - 5.0/5.0 -
Grace was very thorough and helpful during the whole process. I would definitely return for any future needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Cool advisor and got the job done. They got it done so quick I got a refund on my rental deposit!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
I would recommend caliber collision but probably not this location.
Repair Quality - 3.5/5.0 -
I will say the repair was nicely done. I do fear that there were parts that were not addressed that also had to do with the collision or had been caused by it. For some reason the second agent who had looked at my vehicle and quoted what they had seemed a bit defensive and it felt that they did not have my best interest at heart. I also was not properly notified when my vehicle had finished being repaired. I do thank those who had truly helped and the ones who had worked on the vehicle. Also for some reason after my fix, my radio started acting funny. I hope I don’t need anymore repairs in the future, but was grateful for what was able to be done and to have my car back.
Customer Service - 3.5/5.0 -
I believe the repair was done nicely. I do find that I believe there had been some damage that wasn’t addressed that was related to the collision but I do not think that is at the fault of those who repaired the vehicle and it was still done well.
Returned Clean
My Experience - 5.0/5.0 -
Randy and Grace are too the best!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication throughout the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Working with the staff of Caliber Collision on West Park Boulevard (Plano, TX) was a joy. Every member of the repair team Is a great representative of your company: Natalie, your receptionist was polite (always greeted me with a “good morning”) and was prompt in directing my questions to the appropriate person; Grace, the service advisor, kept me informed as to the progress of the repairs and was always upbeat and cheerful, and extremely polite; Josh and Paul, were straight-forward with their assessment of the damage and provided a full record of damages and repairs needed. They, too, were friendly and courteous. Andrew, the porter, was friendly and easy-going and prompt in picking me up and dropping me off. They each, in their own way, made a difficult situation easier and stress-free. Thank you for all your professionalism, courtesy, and beautiful repair work. I recommend Caliber Collision wholeheartedly and without reservation!