Caliber - White Plains
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I chose the Silver Spring location because it’s close to home, but when Ingot there they couldn’t do repairs because there not approved to do aluminum. My truck was transported to MarlonHeights where it sat for 5 days before anyone touched it. When I called they couldn’t find it on the lot and the SS location didn’t give them all the info. SS then had it transported to White Plains, MD where Michelle was very helpful. However, they couldn’t remove the truck bed, which needed repairs, because the truck bed clears were locked. Michelle gave me two options, pay to overnight keys to her or drive them to her which was over an hour away. Hence, the reason I didn’t want to go to another location. So I drove an hour one way to take the key to the cleats. The truck was supposed to be delivered the day before my rental was due. That day Michelle told me my truck was in line to be cleaned and would be shipped after. Later that day she told me my truck was ready but no tow company was willing to tow it to SS at that time of day, around 2 PM. The truck was towed the next morning and my wife had to complete the transaction and pay the deductible because I was in meetings the entire day at work. I picked up my truck on the evening of the 25th, only to find scratches on the truck, that the exterior hadn’t been cleaned, and the interior was FILLED with dust and hadn’t been cleaned at all. Maybe the front seats were wiped down. I also learned that Caliber guarantees repairs, but that I would have to drive my truck to White Plains to have it repaired since they were the shop that fixed it. I am highly disappointed!
Likely to Recommend - 0.5/5.0 -
Honestly, Michelle made me feel comfortable with the process after having to have the truck sent to White Plains. But having to transport the bed clears over an hour and being asked to spend my own money to overnight them was not okay. Then to receive a completely dirty vehicle which I had to wait an additional day for and potentially have to be in a rental beyond the time my insurance agreed to pay for it was disappointing.
Repair Quality - 1.0/5.0 -
I chose the Silver Spring location because it’s close to home, but when Ingot there they couldn’t do repairs because there not approved to do aluminum. My truck was transported to Marlon Heights where it sat for 5 days before anyone touched it. When I called they couldn’t find it on the lot and the SS location didn’t give them all the info. SS then had it transported to White Plains, MD where Michelle was very helpful. However, they couldn’t remove the truck bed, which needed repairs, because the truck bed clears were locked. Michelle gave me two options, pay to overnight keys to her or drive them to her which was over an hour away. Hence, the reason I didn’t want to go to another location. So I drove an hour one way to take the key to the cleats. The truck was supposed to be delivered the day before my rental was due. That day Michelle told me my truck was in line to be cleaned and would be shipped after. Later that day she told me my truck was ready but no tow company was willing to tow it to SS at that time of day, around 2 PM. The truck was towed the next morning and my wife had to complete the transaction and pay the deductible because I was in meetings the entire day at work. I picked up my truck on the evening of the 25th, only to find scratches on the truck, that the exterior hadn’t been cleaned, and the interior was FILLED with dust and hadn’t been cleaned at all. Maybe the front seats were wiped down. I also learned that Caliber guarantees repairs, but that I would have to drive my truck to White Plains to have it repaired since they were the shop that fixed it. I am highly disappointed! Unfortunately, the lack of cleanliness and scratches took away from the fact that my truck was repaired. Suffice to say, I was shown a photo of front end damage on the day I brought the truck in. However, there was no clear image of the scratch that is on the passenger side of my vehicle. Additionally, while my truck was “cleaned” it needs to be detailed and there is still significant dust in the interior.
Customer Service - 1.5/5.0 -
I chose the Silver Spring location because it’s close to home, but when Ingot there they couldn’t do repairs because there not approved to do aluminum. My truck was transported to Marlon Heights where it sat for 5 days before anyone touched it. When I called they couldn’t find it on the lot and the SS location didn’t give them all the info. SS then had it transported to White Plains, MD where Michelle was very helpful. However, they couldn’t remove the truck bed, which needed repairs, because the truck bed clears were locked. Michelle gave me two options, pay to overnight keys to her or drive them to her which was over an hour away. Hence, the reason I didn’t want to go to another location. So I drove an hour one way to take the key to the cleats. The truck was supposed to be delivered the day before my rental was due. That day Michelle told me my truck was in line to be cleaned and would be shipped after. Later that day she told me my truck was ready but no tow company was willing to tow it to SS at that time of day, around 2 PM. The truck was towed the next morning and my wife had to complete the transaction and pay the deductible because I was in meetings the entire day at work. I picked up my truck on the evening of the 25th, only to find scratches on the truck, that the exterior hadn’t been cleaned, and the interior was FILLED with dust and hadn’t been cleaned at all. Maybe the front seats were wiped down. I also learned that Caliber guarantees repairs, but that I would have to drive my truck to White Plains to have it repaired since they were the shop that fixed it. I am highly disappointed! Suffice to say I was shown an image of front end damage that appears to have been there previously. However, I was not shown a decisive image of the scratch on the passenger side of the vehicle. Additionally, the truck was “cleaned,” however, it needs to be detailed and still has significant amounts of dust in the interior.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had an excellent experience with Eric S. throughout the entire repair process. He provided outstanding customer service, kept me informed, and made sure all of my questions were answered. The quality of his work was exceptional—he repaired my bumper, tail light, and quarter panel flawlessly, and my car looks as good as new. What really stood out was that he went above and beyond by doing extra work on the side to further improve the appearance and condition of my vehicle. His attention to detail, professionalism, and dedication to making sure I was completely satisfied made the experience stress-free. I highly recommend Eric S. to anyone looking for high-quality repairs and exceptional customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very professional and quick they are awesome I recommend them to everyone
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The representatives Torrence was excellent in his explanation of what was going on, however I just didn't fully understand why the completion date was continuously extended but I do know my insurance played a role. No reflection on Torrence who did his job
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Representative Ian was amazing. Very detailed, efficient & helpful
Customer Service - 4.0/5.0 -
It was decent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team was very nice and very helpful. My car is beautiful. Nicely done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great experience from start to finish. The entire process was smooth, professional, and exceeded my expectations. Your attention to detail, communication, and customer service truly stood out. You've definitely earned my business. I won't hesitate to recommend you to family and friends. Thank you for providing such an outstanding experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciate how Caliber walk me through every step that was made repairing my 2024 Acura ZDX.
My Experience - 5.0/5.0 -
Great job