Caliber - Winter Garden

4.9 (1,926reviews)

97%

(407) 654-4554

12881 W Colonial Dr, Winter Garden, FL 34787

97%

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12881 W Colonial Dr
Winter Garden, FL 34787

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About Caliber - Winter Garden

See Photos

12881 W Colonial Dr
Winter Garden, FL 34787

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,926)

Sort By:
Newest
Rating

1,620 Customers Rated

5 Stars

74% Complete

(1425)
4 Stars

6% Complete

(115)
3 Stars

1.3% Complete

(26)
2 Stars

0.8% Complete

(16)
1 Star

0.6% Complete

(12)
< 1 Star

1.3% Complete

(26)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout highlight, with frequent text and call updates keeping customers informed at every stage. Timeliness was also commended, as repairs were often completed ahead of the promised date. Staff professionalism and friendliness were widely appreciated, and several customers noted the added bonus of receiving their vehicles cleaned and detailed. A few customers mentioned areas for improvement directly from their feedback, including requests for more frequent status updates, closer attention to detail on finishing touches, and better follow-through on special service requests made at drop-off.

Select to learn more

Service Quality
Timeliness
Communication

"Outstanding workmanship and Excellent customer service. Kept me informed throughout the repair process. Highly ..." Read more

"... reasonable time frame and had great communication. They made my car good as new. They even collaborated with the car rental place I was using to make it easier for me. 1010 would ..." Read more

"The service was amazing; not just the quality of the work but the attitudes of all the staff. We couldnt ask for a better experience. The car looks ..." Read more

"I was dissatisfied because my car was either left open in the rain. All the plastic parts in the car was white and when ..." Read more

"Completed repair before the original expected date by 7 days."

"... to work with, very communicative, and efficient. Work was done before the original estimate date, which I very much appreciate!" Read more

"Turnaround was 4 days. Extremely happy with the work."

"It was ready 15 + days after the promised day."

"The quality of the work appears to be very good. There was a lengthy delay on the repair that was due to a part backlog. So, nothing to do with Caliber but frustrating nonetheless."

"Work was done quickly, communication was perfect, and Calibur dealt with the insurance company which took a big weight off my shoulders"

"I was updated constantly and everything was explained really well. Great guest service!"

"Great service, great work on the car. Could communicate more frequently about status of repair though"

"Absolute Worst service ever. Lack of communication throughout the process. Asked about fixing another problem. Originally told ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Outstanding workmanship and Excellent customer service. Kept me informed throughout the repair process. Highly ..." Read more

"... reasonable time frame and had great communication. They made my car good as new. They even collaborated with the car rental place I was using to make it easier for me. 1010 would ..." Read more

"The service was amazing; not just the quality of the work but the attitudes of all the staff. We couldnt ask for a better experience. The car looks ..." Read more

"I was dissatisfied because my car was either left open in the rain. All the plastic parts in the car was white and when ..." Read more

"Completed repair before the original expected date by 7 days."

"... to work with, very communicative, and efficient. Work was done before the original estimate date, which I very much appreciate!" Read more

"Turnaround was 4 days. Extremely happy with the work."

"It was ready 15 + days after the promised day."

"The quality of the work appears to be very good. There was a lengthy delay on the repair that was due to a part backlog. So, nothing to do with Caliber but frustrating nonetheless."

"Work was done quickly, communication was perfect, and Calibur dealt with the insurance company which took a big weight off my shoulders"

"I was updated constantly and everything was explained really well. Great guest service!"

"Great service, great work on the car. Could communicate more frequently about status of repair though"

"Absolute Worst service ever. Lack of communication throughout the process. Asked about fixing another problem. Originally told ..." Read more

Jeanette (Honda owner) reviewed 8/27/26

Linnette (Land Rover owner) reviewed 8/27/26

I could not have experienced better service. I am totally please with the service and attention from Tim and other staff.

Caliber was top notch all the way. I would recommend them to anyone.

Frank (Nissan owner) reviewed 8/27/26

Joel (Toyota owner) reviewed 8/26/26

The car is good, but the fact that they were very understanding when we had to leave it a little longer due to a family emergency said it all for me.

Dennis (Honda owner) reviewed 8/25/26

Roger was very informative and easy to work with. Job well done.

Carolyn (Lexus owner) reviewed 8/24/26

I believe (and hope) they will take care of outstanding items

Awaiting items to be fixed

I received a promise to fix items - awaiting same

Donald (Lexus owner) reviewed 8/24/26

Anonymous (Toyota owner) reviewed 8/24/26

Kyung (Genesis owner) reviewed 8/24/26

Martha (Ford owner) reviewed 8/23/26

Completely

Very Nice work !!!!!

Great work !!!!

Kareem (Volkswagen owner) reviewed 8/21/26

The team was great 10/10. John is great with communication. Give him a raise!!

Kelly (Jeep owner) reviewed 8/20/26

Jeff was amazing. Kept me updated on the repairs and the car looks great.

Jeff was very helpful and pleasant

Pooja (Mitsubishi owner) reviewed 8/17/26

Mary (Lexus owner) reviewed 8/17/26

They were probably the most accommodating and friendly repair shop Ive ever been too. I highly recommend them.

I would definitely recommend them to friends and family

They were the best! Kept me up on what was happening and when it would be ready. Very nice and professional!

Very nice and personable !

Shane (Jeep owner) reviewed 8/17/26

Repairs were done a week ahead of schedule and the communication during the process was awesome!

Jeffrey (Hyundai owner) reviewed 8/17/26

Karen (Kia owner) reviewed 8/17/26

My car looks like new and John kept me informed of its progress every day.

Excellent in communicating with me.

William (BMW owner) reviewed 8/17/26

While I didn’t have the opportunity to meet the techs that repaired my car their representatives, India and Tim, were outstanding.

Harley (Acura owner) reviewed 8/17/26

They did a great job with my repair. It looks like new. They were quick and communicated with me throughout the process. Would definitely recommend Caliber!!

John and staff were outstanding at communicating and doing the work required.

Andres (Chevrolet owner) reviewed 8/13/26

Very nice work and I really appreciate the attention to details I had miss one letter on the name and you guys put it back thank you very much, those little things make people come back you have gain a loyal customer, excellent service

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view more shops in: Winter Garden | 34787

Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Caliber - Winter Garden

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Winter Garden

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,926)

1,620 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 3.0/5.0 -

Repair Quality - 3.0/5.0 -

Customer Service - 3.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.0/5.0

Repair Quality - 1.5/5.0

Customer Service - 3.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0