CARSTAR Ara Seattle
In operation 9 years.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR ARA Seattle can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR ARA Seattle claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The GM is awesome 👌
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Will use them again.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Professionalism, quality of service, friendly staff, timely repair and updates. Amazing service.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
Repair quality seems to be good, but took much too long.
Customer Service - 0.5/5.0 -
My repair was originally estimated to take roughly 4 weeks, during which time I received automated updates letting me know the parts were received, and the repairs were under way. This turned out to be false, the repair was apparently not started during this period. I received no replies to my text inquiries and no call back from voicemail left. After the initial scheduled completion date passed, I did finally get in touch with Lena, our customer service representative. She explained that the repairs had not yet begun and they were still looking into details before beginning. A new completion date was scheduled. When that date was also missed, I was informed that the original estimate was inaccurate and a new estimate was now being considered by the insurance company. That added another week of time spent and the higher estimate raised the possibility of the car being considered 'totaled' (after being in the shop for 8 weeks at this point). Ultimately the car was deemed repairable so it seems that repairs actually began about 8 weeks after dropping the car off. After that it took another 3 weeks to be completed. During this time I had to initiate all phone calls and texts to get any updates. The customer service representative, Lena, was polite when I reached her, but it should not require this much effort on the part of a customer to get basic status updates.
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
however, I would tell them to be patient with the process and the communications.
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
I think the attitude towards customer service was great. However, the follow through on getting the cost estimates was slow. The estimates on when the repairs would be ready kept shifting from day to day. As someone with a very busy schedule, which involves a lot of out of town traveling, not being able to have a somewhat firm date was a bit nerve racking. If these two areas were better managed, this would have been a 10.
My Experience - 5.0/5.0 -
Second time using this CARSTAR location for repairs. Always very responsive and they do great work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I couldn't be more pleased with the service and quality of the body repair CarStar did. I can't tell at all that my car had been hit after they repaired it.
Likely to Recommend - 5.0/5.0 -
They couldn't do a better job of repairing my car. They also cleaned and vacumed the interior which again is above and beyond what I expected.
Repair Quality - 5.0/5.0 -
i can't tell my car had ever been hit. Door opens perfectly just like it did before the accident. Side decals looked new as they did before. And thanks to Selina I got my entire rear bumper repaired. And they did a great job.
Customer Service - 5.0/5.0 -
Selena went above and beyond to get my car repaired beautifully. I didn't think it would look as good. She got my rear bumper completely repaired.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The repair looks great! It took a little longer than they said it would but that’s ok. I did ask them to check out a side bump for me to see if they could repair it too and they said they would but then they didn’t.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair experience was good, but seemed to take longer than I expected. I was informed along the way.
Likely to Recommend - 4.0/5.0 -
👌 thanks
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Personnel were helpful and did keep me informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 3.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Nice sales pitch: "restore it to where it's as though no crash occured".
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Nice staff, wish paying up-front was the insurer's responsibility, not mine.
Customer Service - 5.0/5.0 -
Super-friendly and quick.