CARSTAR Ara Seattle
In operation 9 years.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR ARA Seattle can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR ARA Seattle claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent customer service - Amanda!! Responsive, kind, organized. Thank you for fixing my car!
Likely to Recommend - 5.0/5.0 -
Again excellent service, very friendly & professional
Repair Quality - 5.0/5.0 -
Very profession & fun friendly staff Would definitely recommend. They really have it down to a science. Also, make sure you book early asap as they are busy & their calendar / dance card gets full really fast. Mine was a paid for by insurance of the hit & run person :D
Customer Service - 5.0/5.0 -
Friendly, profession & fun staff!
Returned Clean
My Experience - 5.0/5.0 -
They did a great job! Had great communication!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend them for any car job
Repair Quality - 5.0/5.0 -
Staff are very helpful and accommodating with all my questions. They were honest, when I noticed I lost my bracelet, I called and they have returned it. Lady at the frontdesk was really nice. They have go above and beyond
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair looks good. Interaction with staff good.
Likely to Recommend - 4.5/5.0 -
Only negative was wait times for getting appointment for estimate & repair work
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Everything good except the wait for an estimate appointment (3-4 weeks) and then repair appointment (4 weeks). Repair looks great & staff was courteous & knowledgeable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really happy with the service. The car after repairs worked exactly like it's new ! They were all very kind and helpful. The repairs do take time though which I do understand is not under your control but that is the only qualm that I have.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks great. Like the texts keeping me apprised of progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Scheduling lady and everyone I met in the car star building were amazing! Fully transparent and I felt they cared. I did receive a toll bridge bill and my mpg dropped significantly, with my odometer going up only a couple miles. I worry whoever transported my car to and/or from calibration was not respectful with how they drove it
Returned Clean
My Experience - 5.0/5.0 -
Very good service!
Likely to Recommend - 5.0/5.0 -
Recommend
Repair Quality - 5.0/5.0 -
Very nice service!
Customer Service - 5.0/5.0 -
Great service!
Returned Clean
My Experience - 5.0/5.0 -
Rick and Amanda have been amazing. They always kept me updated on the entire process. Very helpful and considerate and I would definitely do business with CARSTAR again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
- ARA didn't send the completed estimate back to AllState for 3 weeks, which delayed the repair - ARA called me to schedule the repair although the car was already in their shop for a week. They weren't aware they already had the car scheduled and admitted - they never provided a weekly progress - I had to call in to check that
Customer Service - 3.0/5.0 -
ARA has a miserable process tracking and the only reason I provide a 6 is the friendliness of the shop workers -Rick and Amanda
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very friendly and efficient, thank you!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
My car had it's front damaged in an accident and was in the Carstar shop for 2 months. After 4 weeks, I kept calling to ask for updates and was given different updates every time. I was told there are delays in parts shipping but even after receiving the parts my car was not a priority in fixing in any way. Rick - the shop manager seemed annoyed to speak with me every time I called.
Customer Service - 3.5/5.0 -
Rating this a 7 - Amanda, the front desk gal, was friendly and willing to help every time I called. Rick, the car shop manager, seemed annoyed every time I called to ask for updates on my car.