CARSTAR Ara Seattle
In operation 9 years.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR ARA Seattle can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR ARA Seattle claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Car repairs were great but it was very difficult to get in contact with the front desk. I called a dozen times over two weeks and left messages that were not returned.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
After a week and half of calling to no answer or voicemail returned. I was told by Ashley I couldn’t alter insurance for repairs because the repair was almost complete and insurance couldn’t be switched to the persons who damaged my car. I believe this is a front desk coverage problem. My car repairs are good but communication was a problem.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work was done very quickly and the total charge was less than the estimate. Even much less than the 1st estimate we got from another body shop. Not only did my car look great, it smelled great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My only disappointment is with repair to the right rear tire well. Damage was due to bumping into a "guard" at Target. I couldn't see the repair when i picked up the car because it was dark. In better light it doesn't look as smooth as I had hoped for. Everything else about the repairs to my car are fantastic!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Coverage when people our out to maintain what is complete would be good. Was not clear since phone system did not have mailboxes set up and text messaging not updated. Only way to get status update for pickup was showing up and hoping car was ready. With car being worked on it is a significant impact/inconvenience to try and juggle an extra trip to your show w/o knowing for sure the work is complete
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks so much for the quick turnaround and the car looks just perfect and super clean, as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service!! Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Please don’t bother reaching out. Water under the bridge at this point.
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Fantastic service
Likely to Recommend - 5.0/5.0 -
The work done was perfect.
Repair Quality - 5.0/5.0 -
Great work, precise and timely
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already did and will continue to do
Repair Quality - 5.0/5.0 -
Everything about this process from scheduling repair to pickup, the customer service, quality of work was excellent: kind, informative, clear, hassle-free, reliable … now that I know, this is where I’ll go and tell my friends about. This kind of reliable, customer oriented service culture is rare. Thank you. What a lovely surprise!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looked great, the paint job was a perfect match and they even cleaned the car inside and out, it looked new for a 2022. Additionally, they came in $1,500 lower than a competitor. Highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
GREAT SERVICE. Very happy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
My overall car repair experience was so disappointing that I'm thinking of never coming back again! First of all, they did not correctly submit supplemental estimates/payment to the insurance despite of follow ups from my adjuster. When I picked up the car, there was confusion that the remaining balance was my responsibility! In addition, no one personally monitored and update me in the process of the repair like it should. I understand the shop is short staffed, but you still need to all do right for your customers. The only positive interaction and saving grace is with Ashley (from the shop) who tried correcting the mistake and pushed to finished my repair. Even though, she's bouncing between two locations. Carstar- please take this feedback and do better.