CARSTAR Ballard Collision
In operation 21 years, 16 years at this location.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Ballard can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Ballard claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
update work load and finished completed test
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff were really kind and helpful and the car looks great! Much appreciated!
My Experience - 5.0/5.0 -
Thanks for finishing the car early. Nice work !!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Cinthia and Sarah were fantastic. Communicative, positive, professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m very happy with the service and professionalism of this Carstar. They kept me updated throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
This was an excellent experience. Everyone was very professional and courteous. I would highly recommend Carstar Ballard.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Inspection did not provide the adjuster with the right photos. Adjuster required photos with measurements for the height of the damage to assign liability, I had to provide these myself.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service, knows their business, polite and pleasant. More businesses should work like this. Thanks to all!
Likely to Recommend - 5.0/5.0 -
I will certainly receive you shop.
Repair Quality - 5.0/5.0 -
Everything was perfect!
Customer Service - 5.0/5.0 -
Great customer service!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Very quickly done the car repairing and clean the car as well. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Estimate could’ve been broken into the two scenarios for better consideration on cost. Confusion on start date. All other work was clear except one piece of the car was found in the trunk. I reinstalled it myself.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything I experienced with Carstar was excellent. From the customer service to the work that was done with my vehicle.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was excellent and speedy. Great communication and excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I am extremely disappointed with my experience. When I picked up my vehicle after the bumper repair and repaint, I immediately discovered that the front camera was no longer working. The 360° camera system now displays a pink crossed-out camera icon indicating that the front camera is unavailable. This issue did not exist before the repair. I called as soon as I noticed the problem, but it has now been several days and no one has returned my call. In addition, there is a noticeable misalignment where the rear bumper meets the rest of the vehicle. The representative repeatedly claimed that this is due to prior damage to the bumper. While there was some minor pre-existing damage, the specific issue I am pointing out—a clear misalignment of the bumper with the rest of the body—was not present before the repair. This is evident in the original photos the company took of my vehicle before beginning the work. What was most frustrating was the way my concerns were handled. Rather than reviewing the photos or considering the possibility that the repair introduced a new issue, the representative immediately dismissed my concerns, insisted it was pre-existing damage, was very short with me, and was unwilling to consider my point of view. I expected a professional discussion and a willingness to investigate the issue, but instead I felt ignored and brushed aside. I trusted this company to restore my vehicle to its pre-repair condition. Instead, I received my vehicle back with a non-functioning front camera, an apparent bumper misalignment, and poor customer service. The lack of communication and failure to return my calls has only added to my frustration.
Customer Service - 0.5/5.0 -
I am extremely disappointed with my experience. When I picked up my vehicle after the bumper repair and repaint, I immediately discovered that the front camera was no longer working. The 360° camera system now displays a pink crossed-out camera icon indicating that the front camera is unavailable. This issue did not exist before the repair. I called as soon as I noticed the problem, but it has now been several days and no one has returned my call. In addition, there is a noticeable misalignment where the rear bumper meets the rest of the vehicle. The representative repeatedly claimed that this is due to prior damage to the bumper. While there was some minor pre-existing damage, the specific issue I am pointing out—a clear misalignment of the bumper with the rest of the body—was not present before the repair. This is evident in the original photos the company took of my vehicle before beginning the work. What was most frustrating was the way my concerns were handled. Rather than reviewing the photos or considering the possibility that the repair introduced a new issue, the representative immediately dismissed my concerns, insisted it was pre-existing damage, was very short with me, and was unwilling to consider my point of view. I expected a professional discussion and a willingness to investigate the issue, but instead I felt ignored and brushed aside. I trusted this company to restore my vehicle to its pre-repair condition. Instead, I received my vehicle back with a non-functioning front camera, an apparent bumper misalignment, and poor customer service. The lack of communication and failure to return my calls has only added to my frustration.