CARSTAR Ballard Collision
In operation 21 years, 16 years at this location.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Ballard can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Ballard claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I received great communication on progress on my vehicle, but it would be good to understand up front how many steps there are and some sort of estimate for time to complete other than the stated min. 5 days
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
They communicated very well with me and were super friendly!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The care I received from the staff was second too none.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Extremely friendly and courteous staff. Excellent workmanship on my repairs. Perfect match on paint color.. They care about doing a good job. Definitely recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent workmanship on repairs. Perfect color-matching. Great price. Courteous and professional staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will be returning and recommending
Repair Quality - 5.0/5.0 -
Other than it takes a long time to get a service, it's worth the wait. Great service.
Customer Service - 5.0/5.0 -
Love the text updates.
My Experience - 5.0/5.0 -
Dani did a great job of communicating and providing updates along the way. My car was returned quicker than expected.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Process to get my car into the shop took a while but once the repairs actually started the shop did a great job
Customer Service - 4.5/5.0 -
Dani was great
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car is brand new again! Really appreciated how they kept me in the loop about the process and where they were in the process. Super friendly and helpful staff. Thank you!
My Experience - 0.0/5.0 -
First, the actual body work looks great and I’m satisfied with that. Dani was awesome to work with as well for scheduling & updates. Only issue was someone forgot to reinstall the windshield washer fluid intake channel, which is part of the fender assembly you replaced. It must have been free-floating in my engine bay, because it was jammed into the drive belt pulley when I got home. Not a huge deal, but annoying and could have potentially caused serious damage. I’ll order a new one and install myself. Just letting you know, as attention to detail is important in your line of work. Thanks much
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Dani was great to work with for scheduling, and the actual body work looks good. I did have a couple of gripes. During reassembly, someone didn’t reattach my windshield washer intake spout, and it was free-floating in my engine bay. I found it crunched under my drive belt pulley when I got home. Fortunately it didn’t damage anything bouncing around in there. Also, I just noticed there are splotches of red paint staining my passenger side window that I have to correct now too. Both easily avoidable with attention to detail. Just letting you know for future reference.
Customer Service - 4.5/5.0 -
Reception & Dani were excellent to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Misty is doing a good job.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing job! So helpful, communicative, and kept us updated on the entire process. Couldn’t be happier. Thank you, CarStar!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have told our insurance rep and the car dealership about your excellent service
Repair Quality - 5.0/5.0 -
Excellent service!!! Dani is an amazing professional and represents Carstar very well.
Customer Service - 5.0/5.0 -
Excellent service!
Returned Clean
My Experience - 5.0/5.0 -
More communication would be helpful. I called several times for an update on work and could not get through or folks were out of office.