CARSTAR Ballard Collision
In operation 21 years, 16 years at this location.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Ballard can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Ballard claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took three attempts to explain additional non-insurance work before it was acknowledged. After dropping off my car, one week went by until work was “started”. “Two to three” weeks was ultimately four. Completion date changed four time. I was told the system auto-update via text was not to be trusted - despite that, communications was predominantly a “pull” - by me.
Likely to Recommend - 3.5/5.0 -
Work done appears to be good quality.
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Took a week after I dropped the car off for them to start work on it. Completion date slid 4 times. Online statusing tool was admittedly inaccurate and not working, and communications was mostly a one-way pull from me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience, amazing work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and amazing work.
Customer Service - 5.0/5.0 -
Very professional.
My Experience - 5.0/5.0 -
I highly recommend this car hospital! My car was well taken care of.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I would’ve liked to be signed up for updates without having to call to ask :) but it’s all good
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Julia and Dione were very accommodating. Dione kept me informed of status all along the process. Excellent service!
Customer Service - 5.0/5.0 -
Great service from Dione and Julia!!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would give a zero if I could
Repair Quality - 2.0/5.0 -
I received no updates or estimates of when my repairs would be complete. Repairs were not 100% done (a few scratches remain) AND my car received paint transfer from another car on their lot after it was repaired.
Customer Service - 0.5/5.0 -
Absolutely no communication during repair process, despite my asking them to call me about status of parts order and leaving messages.
My Experience - 0.0/5.0 -
Observed scratches on the windows on the side of the vehicle that was repaired that were not there pre-repair. Manager saw and said that he will be scheduling time to repair the windows at a later date since it falls under the warranty of the repair.
My Experience - 0.0/5.0 -
Bad service! My car has a big scratch on the front right ring. It looks like my tires were rotated front-back. I have a tire pressure alarm. I really dislike when people is not honest! This is obvious! Horrible to find out later that the car has a scratch instead of hearing from you! My car has 2172 miles! That’s not the state of the tires! If you recall, my previous repairs they are pretty small! I want my car to be perfect! And it is not, actually is worst than before!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good, delivered when promised, pleasant people throughout.