CARSTAR Ballard Collision
In operation 21 years, 16 years at this location.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Ballard can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Ballard claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone I dealt with was exceptional! Answered my questions and kept me informed. The work is beautiful.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work and friendly service. I would appreciate the same discount my insurance company gets, though, even though I did not file a claim. Seems reasonable to me.
My Experience - 5.0/5.0 -
Jay and his crew did an AMAZING job. Less than 2 weeks start to finish grafting on a quarter panel, new door and bumper then prep and paint and other work. Just amazing to me.
My Experience - 0.0/5.0 -
The initial repair estimate went from 3 days to 3 weeks (they blamed Geico). This meant I had to reschedule the repair, but they said they'd order in the parts....the, surprise! - they forgot to order parts to reattach my bumper, delaying my repair another week, while ghosting me during most of the process. Multiple estimated completion dates were missed. Then the bumper had very visible paint drips on it around the repair spot when I came to pick it up. When I was told, "It'll just be 20 mins to fix," they then couldn't actually fix it that day. Admittedly, in my frustration about how poorly this went, I was too quick to blame them for the mileage error. I do apologize for that.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Excellent job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repairs look great. Although the process took a while due to BMW supply constraints, Carstar was communicative and maintained regular updates and timelines.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Your shop did an outstanding job fixing my car quickly. It looks excellent. I am ethically opposed to businesses that refuse cash, as it disenfranchises the most vulnerable members of our society, and so I cannot recommend this business to anyone else.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very pleased with the technician who worked on my car and communicated with me. The receptionist was quite rude when I asked if I could pay my $500 deposit in cash. I don’t mind having to pay by card, but her response to my question was “Oh absolutely not!!” As if it was inappropriate to even ask. I don’t like being treated rudely for asking a simple question; if you don’t accept cash perhaps a sign indicating such would be useful.