CARSTAR EMW Auto Body

4.9 (502reviews)

97%

(510) 526-2286

618 San Pablo Ave, Albany, CA 94706

97%

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618 San Pablo Ave
Albany, CA 94706

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About CARSTAR EMW Auto Body

See Photos

618 San Pablo Ave
Albany, CA 94706

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 34 years.

Carstar EMW Auto body has been serving local community since 1992 from this location . Our goal is to provide high quality repairs on a timely basis. We stay in contact with our customers through out the repair process provide them up dates with emails text massage or phone call what ever is required . Our staff go through training with car manufactures and other resources to keep update with new technology to repairs cars properly.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 6:00 pm
Tue	8:00 am - 6:00 pm
Wed	8:00 am - 6:00 pm
Thu	8:00 am - 6:00 pm
Fri	8:00 am - 6:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (502)

Sort By:
Newest
Rating

476 Customers Rated

5 Stars

82.1% Complete

(412)
4 Stars

9.4% Complete

(47)
3 Stars

2% Complete

(10)
2 Stars

0.6% Complete

(3)
1 Star

0.2% Complete

(1)
< 1 Star

0.6% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for clear, proactive communication, including text updates and phone calls throughout the repair process. Timeliness was a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Friendly, professional, and accommodating staff were repeatedly mentioned as standout positives. A few customers noted areas for improvement, including more proactive status updates without needing to call in, occasional cleanliness concerns inside the vehicle after repairs, and isolated instances where estimated completion dates shifted. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"Service was incredible and easy. Management and staff are phenomenal and incredibly ..." Read more

"Repairs completed perfectly and on schedule. Looks like a new car!"

"Best body shop. Returned car to like new condition."

"... sImpressive work. Your efforts are truly appreciated. The outcome is flawless.I highly recommend you guys." Read more

"The repairs were completed perfectly."

"Very courteous and timely done the repair. I am very happy, highly recommend the service done ..." Read more

"It was ready 3 days before the quoted due date."

"You guys were very quick. I was able to pick up my car quick quicker than I thought."

"Ready before promissed."

"... was originally planned for three days. But I was able to pick it up at the end of the second day." Read more

"Highly satisfied with the customer service and clear communication of each step of the process."

"Staff were welcoming and kept me informed constantly about my car and the status of parts. End product was done great and left my ..." Read more

"Communication was the best."

"... professionalism really shows. They took great care of my car, kept me informed throughout the process, and even returned it freshly washed. I truly appreciate ..." Read more

"They did a great job and did so quickly and with great communication"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Service was incredible and easy. Management and staff are phenomenal and incredibly ..." Read more

"Repairs completed perfectly and on schedule. Looks like a new car!"

"Best body shop. Returned car to like new condition."

"... sImpressive work. Your efforts are truly appreciated. The outcome is flawless.I highly recommend you guys." Read more

"The repairs were completed perfectly."

"Very courteous and timely done the repair. I am very happy, highly recommend the service done ..." Read more

"It was ready 3 days before the quoted due date."

"You guys were very quick. I was able to pick up my car quick quicker than I thought."

"Ready before promissed."

"... was originally planned for three days. But I was able to pick it up at the end of the second day." Read more

"Highly satisfied with the customer service and clear communication of each step of the process."

"Staff were welcoming and kept me informed constantly about my car and the status of parts. End product was done great and left my ..." Read more

"Communication was the best."

"... professionalism really shows. They took great care of my car, kept me informed throughout the process, and even returned it freshly washed. I truly appreciate ..." Read more

"They did a great job and did so quickly and with great communication"

Eduardo (Honda owner) reviewed 9/21/26

Very satisfying with the work Carstar did! Very detailed work!

Helen (Toyota owner) reviewed 9/21/26

Carla (Kia owner) reviewed 9/12/26

The car looks great! Communication was easy and I was kept informed of the repair's progress.

Easy, informative communication.

Eric (Mazda owner) reviewed 9/10/26

Wonderful experience with CARSTAR! Highly recommend this honest, experienced East Bay auto body shop.

Alexandra-Ames-An (Toyota owner) reviewed 9/7/26

He did do good work and even washed the outside of my car. That was a nice surprise.

His estimate was low, around $2,000., so I didn’t go to my preferred auto shop for $2,500. But then the actual cost was $2,475. Hmm

Atul (Toyota owner) reviewed 9/7/26

Its the best auto body repair shop. Owner is very professional and knowledgeable. The quality of the work was excellent.

They were very friendly. Its hard to find someone you can truly trust with your car and I can recommend this auto body shop to anyone looking for quality work and great customer service.

Kelley (Subaru owner) reviewed 9/7/26

Lucia Bella (Toyota owner) reviewed 9/3/26

Paul (Kia owner) reviewed 8/26/26

William (Subaru owner) reviewed 8/14/26

Stephen (Toyota owner) reviewed 8/11/26

Christopher (Honda owner) reviewed 7/30/26

Staff were welcoming and kept me informed constantly about my car and the status of parts. End product was done great and left my car looking beautiful.

Friendly and communicative staff.

Mary (BMW owner) reviewed 7/27/26

Ariel (Volkswagen owner) reviewed 7/23/26

No complaints, everything went very smoothly

Rita (Toyota owner) reviewed 7/11/26

Responsible owner!

Diane (Mercedes-Benz owner) reviewed 7/6/26

Manmohan (Mini owner) reviewed 6/29/26

This is an excellent body shop.I was very pleased with the service that I received. Mr Paul Singh the owner was very personable and a great help.Please pass on my sincerest thanks to him.

Excellent Bodyshop. Very personable owner. I am extremely satisfied.

David (Mazda owner) reviewed 6/25/26

I've already mentioned CARSTAR EMW to some friends.

They did great work.

Paul Singh and the crew at CarStar EMW did a fantastic job. They were friendly, quick, and thorough. I'm recommending them to friends.

Michael (Kia owner) reviewed 6/24/26

I dealt with the owner who was polite and efficient.

Will (Ford owner) reviewed 6/22/26

They didn't push to upsell me and did the work for a reasonable price

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Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

CARSTAR EMW Auto Body

Get an AI powered repair cost prediction

Schedule an estimate appointment

About CARSTAR EMW Auto Body

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (502)

476 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 3.5/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?