CARSTAR Jacobus

5.0 (1,434reviews)
99%
6710 NE St Johns Rd,  Vancouver,  WA  98661
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Shop AssistantSparkles

Jacobus CARSTAR is a family owned auto repair business that has been serving the Clark County Community for 47 Years . Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. MISSION STATEMENT At JACOBUS CARSTAR, our number one priority is the relationship we develop with each one of our customers. JACOBUS CARSTAR, and its team of highly skilled employees strive to give you high quality, cost-effective auto body repair and to take care of your needs with compassion and kindness. We are equipped with the modern technology required to repair today’s complex vehicles both foreign and domestic. We believe in conducting our business the same way we live our lives – with honesty, integrity and fairness.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Subaru

Reviews (1,434)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with many highlighting flawless repairs that left vehicles looking brand new. The quality of bodywork frequently exceeded expectations, with numerous customers noting they could not tell their car had ever been damaged. Communication was a standout strength, as customers appreciated regular updates - often daily - throughout the repair process. Timeliness was also commended, with many vehicles completed ahead of schedule. A recurring pleasant surprise was the complimentary interior and exterior cleaning of vehicles. Customers also noted the friendly, professional, and knowledgeable staff. Some customers mentioned wanting more proactive communication updates, and occasional minor issues with overspray or small parts, though these were promptly addressed. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"Outstanding work! Went above and beyond expectations. They truly care about their customers and their work ..." Read more
"Professional Friendly Efficient. Best body shop experience I had ever. Well done."
"... services 3 times in 40 years. In all three instances, the service has been quick and the repairs perfect." Read more
"The repair work quality exceeded our expectations."
"My car came out in perfect condition and you cant even tell I was in a wreck! It was quick and painless! The service was simple ..." Read more
"It was ready early!"
"Very PLEASED that they finished the work before the time expected."
"Cant say enough great things about Jacobus Carstar! My car was ready a day before promised . My car had been washed and vacuumed! It was a Five ..." Read more
"Very kind, informative, excellent work. Finished ahead of schedule. Communication was excellent. Great help with the rental car. I will recommend ..." Read more
"Service was on time and at quoted price. The pricing was fair and the quality was great."
"... They were respectful of my time and of my property. They communicated every change or minor update. I was never unaware of the time I'd have my car ready. ..." Read more
"... company is 5 star plus! Their work is professional! Their communication is professional. Their employees are experienced and professional. ..." Read more
"The communication was on point, not too often or too little."
"... rental car which I appreciated. My only issue was that the communication to me about where they were in the estimation & repair process was not as timely as I would prefer. Mostly I had to call them." Read more
"Excellent communication and service"

My Experience

Great job, service, good updates on progress, etc. my truck looks great. Customer service was flawless!

My Experience

You guys are really great and I will definitely be back for any body repairs needed in the future!

Likely to Recommend

I will recommend you guys to everyone

Repair Quality

You guys did great and were extremely helpful. I greatly appreciate everything you did to make it cheaper for me and will definitely be coming back!

Customer Service

You guys were great and I’m really grateful for lowering some of the costs so I wouldn’t owe anything outside of the estimate

Returned Clean

My Experience

We just got it back, but we think it looks great! Also, want to thank Jose for the very nice work he did, cleaning it inside and out. I wasn’t expecting that. Such a nice surprise. Thank you all for the great work. A job well done.

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Repair Quality

Customer Service

Returned Clean

My Experience

I am extremely pleased with CARSTAR. The communication was excellent, and the customer service was outstanding. I was consistently informed about the timelines from the beginning to the end of the process, and I was encouraged to call with any questions I might have had. I wholeheartedly recommend this company. As an added bonus, they thoroughly cleaned my vehicle. 😆

Likely to Recommend

109% recommend

Repair Quality

I was 100% satisfied with CarStar. The customer service was top-notch. The repairs were done in a timely manner with updates and communication. My car was returned spotless. Happy customer!

Customer Service

Great customer service!

Likely to Recommend

Repair Quality

Great place, efficient with high quality work.

Customer Service

My Experience

Absolutely satisfied!! Great customer service. Highly recommend!!

Likely to Recommend

Repair Quality

Excellent job on my vehicle. It was ready when they said. Wonderful customer service! Highly recommend

Customer Service

Returned Clean

My Experience

I was given updates as appropriate.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

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Repair Quality

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Returned Clean

My Experience

Carstar was amazing!!! They did great work, kept me informed and everything was perfect. When I picked up my car they had vacuumed the inside and washed the outside!! What a treat!! Thank you so much..you're the best

Likely to Recommend

Repair Quality

Carstar was wonderful to work with!!!!

Customer Service

Returned Clean

Likely to Recommend

Yes I would

Repair Quality

Dave and John are awesome, they did a great job on getting my car repaired. This my second time going there, I would recommend them to my family and friends.

Customer Service

Great service

Returned Clean

My Experience

Dave and his people were amazing. They even detailed the inside 😊

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Can't even tell

Customer Service

Professional

Returned Clean

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Repair Quality

Jacobus did a great job with my car repair

Customer Service

Returned Clean

Likely to Recommend

Already have!

Repair Quality

10++. I am very satisfied. I wishmore companies operated & treated their customers like you do yours. Thanks for all the added extras, a good wash & vacuum. My car hasn't looked this good in years! I highly recommend using them!! Thanks again!

Customer Service

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Repair Quality

Customer Service

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Likely to Recommend

I would definitely recommend your shop.

Repair Quality

The repairs look great. I wouldn’t know that the car had been hit.

Customer Service

I especially liked the progress reports while my car was in the shop.

Returned Clean