CARSTAR of Westgate
In operation 7 years, 3 years at this location.
CARSTAR features state-of-the-art unibody and frame repair equipment, expert painting, towing assistance, vehicle pick-up and delivery in service markets where applicable and a nationwide warranty in a clean, inviting environment. Our I-CAR and OEM certified technicians are trained to work on all makes and models and participate in ongoing education programs on the latest vehicle technologies and materials. That’s why more people choose CARSTAR Auto Body Repair Experts for their vehicle repair needs than any other body shop. We've repaired more than four million vehicles since 1989, partnering with leading automotive companies on the parts and products used to repair your vehicle, like 3M, Sherwin-Williams, Axalta, LKQ and BASF.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (16)
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- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Carstar fixed everything in the car to my satisfaction and took care of it when it wasn't to my satisfaction, even going as far as coming to my home to pick up the car, fix it, and brought it back to my parking space!
Customer Service - 5.0/5.0 -
Excellent customer service. They treated me with respect and listened to me when I had concerns
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair finished in timely manner with good communication
Customer Service - 5.0/5.0 -
Good service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
It took a little longer than I expected for me to get my vehicle back. And they did not always keep me updated
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
It was a used headlight and used grill. Sensor was not fixed.
Customer Service - 5.0/5.0 -
Mike was really helpful and nice
Returned Clean
My Experience - 5.0/5.0 -
Helpful fellow at the satellite office. Very efficient. Hopefully I won't need your service again but I definitely would have your shop do my work. I will recommend your shop to anyone that needs repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with repairs and the service from Mark.
Customer Service - 5.0/5.0 -
Mark was very helpful and explained everything in detail.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0 -
Pain look ok, but not perfect. Front fender has a small area where looks like there was a particle left on body. It’s noticeable. Wish they would have really “detailed” my car but instead left dirt marks inside and just didn’t look clean. Wish they would have put some gas in my car, since they took it to brakes plus for work to be done. And it took almost 3 1/2 months to get my car back.
Customer Service - 3.0/5.0 -
Kept getting told they would get me a date of completion for 3 months.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was great couldn’t tell the vehicle was ever damaged.
Customer Service - 5.0/5.0 -
Great customer service and very friendly.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
Though the repair on my car is fixed there are multiple things I am NOT happy with as a customer. To begin the damage done to my car was minor, CARSTAR had my vehicle for a total of 6 weeks. I was told that I would receive a follow up 3 days a week however there would be multiple times that no one would reach out for days. No phone calls, text, emails or even a simple apology for the delay. I received a phone call to be told that it would be another possible week of the car being finished, then called back within 5 minutes to be told it was ready within that very second. When it came time for me to pick up my vehicle I arrived to no one in the office, doors locked and lights off. I waited a total of 20 minutes before both employers came back to unlock the door explaining that they were on a lunch break being that BOTH left at the same time and are the ONLY two working at the store. As I finally received the keys to my car the very first thing that I noticed was that someone had clearly been joy riding around in MY car. Someone had left their coffee cup in the cup holder, both the drivers seat AND passenger seat had been moved and not set to its adjustments of how I left my car, and to make matters worst the front left tire had gone completely out of air! I was thankful enough to at least be able to make it to a discount tire 1 min from the shop just to be told they could not pump air into the tire due to there being a nail. This clearly was NOT how I left my vehicle! This being stated left me with no other option but to purchase a new tire which I did not have the expenses for at such an inconvenient time or have the donut put on. Lastly as I know I am responsible for my own belongings, I unfortunately left my garage opener in the rental car that was left at CARSTAR during the exchange. The garage opener was the ONLY way for me to get into my household. The moment I realized I immediately called enterprise to confirm if the rental had already been picked up and was told that it was still within CARSTAR’S possession. At this time they were already closed and I was stuck outside till 11:00 pm thinking of any way possible of being able to get into my home. (Side gate, backyard sliding door, windows and front door all securely locked up) Come the next morning I immediately get in contact with enterprise (aware that CARSTAR is closed on weekends) to reach the employer to explain my situation being that I was also only a 3 minute drive away from the shop after having to stay at a relatives from being locked out and could quickly be able to pick up the garage opener. It took 2 hours before enterprise responded back to tell me the employer informed them with a simple no to meeting me and to wait till Monday. Again as I know I am responsible for my own upkeep of my belongings, and being understanding to how no one would want to meet up on their day off, I feel at the very least someone could have met with me after such disappointing service. I will NOT be going back, nor recommending services with CARSTAR.
Returned Clean
My Experience - 5.0/5.0 -
Such nice and competent staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job. Thanks
Customer Service - 5.0/5.0 -
Very good
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Communication was poor at best. Estimated date of completion was 1/15. I did not get my car back until 2/5. The only status updates I got was when I called in and left a voicemail. I would receive text messages back stating they were waiting on parts. Difficult if not impossible to speak to a live person.
Customer Service - 1.0/5.0 -
An 1/15 Estimated date of completion was given. Communication was non existent unless I called them. All I kept getting was parts we on order and they would start the repairs when they arrived. I never received a call that the parts arrived, just a call that the car was done 2 days after my last call
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely satisfied with the work done on my car thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It was an easy process from start to finish. I would recomend.
Repair Quality - 5.0/5.0 -
They handle everything, no hustle for me. I like the job they did on my vehicle and the way they treated me. Thanks!
Customer Service - 5.0/5.0 -
Great customer service. I like how nice everybody was.