CARSTAR Premier Collision Olympia

4.9 (131reviews)
99%
2720 Martin Way E,  Olympia,  WA  98506
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Shop AssistantSparkles

In operation 6 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Premier Collision Olympia can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Premier Collision Olympia claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (131)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting that their vehicles were returned looking brand new or better than before. The team receives high marks for professionalism, friendliness, and creating a welcoming atmosphere. Communication stands out as a key strength, with customers appreciating frequent text updates and proactive outreach throughout the repair process. Timeliness is another highlight, as several customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including appointment management, incomplete resets of vehicle sensors, and occasional delays due to parts availability, but these were noted as isolated concerns directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"CarStar was great from start to finish in repairing my car. And they have great customer service skills as well!"
"Outstanding customer service, clear communication, quality repairs, and friendly front desk staff."
"... the first call to the final pickup was great. The repairs were completed as described and the paint matching was excellent. Hopefully I wont need the services after an accident ..." Read more
"My car looks brand new! The staff get over the top ratings for their professionalism and customer service."
"All parts were installed nicely and held under warranty. Paint job was spotless as well."
"... care of my daughter whose car needed a repair and delivering the car back looking excellent and well ahead of schedule." Read more
"... communication with me during the whole process was great. They even got it done a week early! Good job" Read more
"I got my car back much faster than quoted..1010"
"... and professional. Kept me appraised of progress and car was actually done earlier than estimated." Read more
"Vehicle was early by a few days compared to the quoted time."
"Outstanding customer service and frequent updates, detailed pricing, timely and quality repairs. Very professional and ..." Read more
"Very friendly & efficient service and excellent at communicating and keeping their customers informed and updated during repair process."
"... friendly, and the car looks great now that its fixed. I got many helpful text along the way letting me know where they were in the process and I couldnt have ..." Read more
"Beautiful job fixing our vehicle! Also extremely appreciated the status texts! That helped reduce our anxiety. I would definitely recommend you to other people."
"Wow! Your communication with me during the whole process was great. They even got it done a week early! Good job"

My Experience

It was quick and efficient service. In and out very quickly.

Likely to Recommend

Repair Quality

Great work, very efficient, excellent communication and return of the rental vehicle

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The staff at Carstar always are sensitive to your needs, and communicate during repairs.

Likely to Recommend

Repair Quality

Customer Service

Always great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

All parts were installed nicely and held under warranty. Paint job was spotless as well.

Customer Service

All parts were installed nicely and held under warranty. Paint job was spotless as well.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Beautiful job fixing our vehicle! Also extremely appreciated the status texts! That helped reduce our anxiety. I would definitely recommend you to other people.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great gob! Thanks !!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is the second time I've used CarStar auto repair after a vehicle accident. The staff is very professional, courteous, friendly, and respectful of your situation. The repair personnel are incredibly. The have done an amazing job in both accident repairs and in a very timely manner as well. The office staff keep you updated on the process of the repairs with text messages and call you as well when the repair is completed.

Likely to Recommend

Repair Quality

Repair was completed on time and I received communications with progress updates.

Customer Service

Personnel was friendly and made the process easy

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

So far what I have noticed is my trim was not correctly replaced and my touch screen and buttons are now not properly working and my SRH is off. I will be calling Monday to further discuss. Thank you.

My Experience

Likely to Recommend

Repair Quality

Very happy

Customer Service

Great service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Friendly people, great technical and customer service.

Customer Service

Friendly people, great technical and customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The car was like new. Friendly service and efficient. If we are ever needing body work we now know where to go.

Likely to Recommend

Good experience all around.

Repair Quality

The entire process from the first call to the final pickup was great. The repairs were completed as described and the paint matching was excellent. Hopefully I won’t need the services after an accident again but if I do this where I will go. True professionals.

Customer Service

Friendly and knowledgeable.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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