CARSTAR Waldron Autobody

4.9 (1,086reviews)
97%
125 Elm Street,  Marlborough,  MA  01752
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Shop AssistantSparkles

In operation 45 years.

Waldron's Auto Body CARSTAR prides itself on a magnitude of repeat and referral customers, and because customer retention is so important to CARSTAR and its insurance partners, we focus on service excellence. Owner Robert A. Waldron, Jr. Bob Waldron has owned Waldron's Auto Body CARSTAR for over thirty years. He is an active member of Central MA Auto Rebuilders Association, supports local hockey and baseball organizations, and coaches sports as well. Bob has been in the Auto Body business since 1975. He purchased Waldron's A-1 Auto Body CARSTAR in January, 2000 and Henna Color Auto Body & Towing in Clinton in January 2010. CARSTAR was founded in 1989 on the principle of raising the standards of the collision repair industry. CARSTAR locally owned and operated autobody repair centers must meet strict requirements concerning quality of work, training and customer satisfaction.

Services
  • Insurance Company Assistance
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,086)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for excellent communication, including proactive text updates and calls throughout the repair process. Timeliness was a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Staff were widely described as friendly, professional, and knowledgeable. Complimentary detailing and thoughtful touches like complimentary cake were appreciated surprises. A small number of customers noted areas for improvement, including follow-up on parts availability and consistency in automated status update messages.
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"The best car shop experience I've ever had. Excellent workmanship. Efficient communication on status. Top tier customer ..." Read more
"Excellent quality work completed in reasonable amount of time. They handled all the insurance work for me. And the ..." Read more
"... my second time here for repairs for my other car. The work is awesome. Always looks brand new. They fix it quickly and quote a fair price. My go-to ..." Read more
"... my car in and the second time I couldnt be happier,they do fantastic work." Read more
"... communication, Always responded promptly to questions, under promised, over-delivered!" Read more
"... effortless for me one call and they took it from there. My car was repaired efficiently, and before the time I was told. Everyone was very friendly." Read more
"... process to me & my daughter who drives the Jeep. The completion was 10 days ahead of schedule & that was awesome. Thank you CARSTAR, your shop will be highly recommended, ..." Read more
"It was ready a week earlier than scheduled"
"Excellent quality work completed in reasonable amount of time. They handled all the insurance work for me. And the ..." Read more
"... helpful, and guided me through the entire process while keeping me consistently updated. I truly felt supported every step of the way. I would definitely recommend them!" Read more
"It was a long tough job but the communication was great and expectations were managed well."
"I really appreciated the communication both by text and calls when necessary. The team I great to work with a did ..." Read more
"Very quick and professional. Clearly communicated the process which created a positive experience"
"I kept getting ridiculous stock updates with an equally rediculous completion date that conflicted with the detatailed updates that ..." Read more

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Customer Service

Great service and excellent repair work

Returned Clean

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i had such a great experience with this auto body shop! they did an amazing job replacing my front bumper, and my car looks absolutely perfect. the work was done beautifully, everything looks brand new, and you can tell they really take pride in what they do. i’m very happy with the results and would definitely recommend them to anyone needing body work! ⭐️⭐️⭐️⭐️⭐️

Customer Service

i had such a great experience with this auto body shop! they did an amazing job replacing my front bumper, and my car looks absolutely perfect. the work was done beautifully, everything looks brand new, and you can tell they really take pride in what they do. i’m very happy with the results and would definitely recommend them to anyone needing body work! ⭐️⭐️⭐️⭐️⭐️

Returned Clean

My Experience

Great work and excellent service!

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Great work! Very fast!

Customer Service

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Hands down … Yes

Repair Quality

Waldron, Fred and his team were great. Their work is always about quality and precision. They were timely and kept me updated every step of the process! Also, Fred pitched in for a sensor switch that really wasn’t part of his scope. Thank you for everything ! I’d refer Waldron all day, every day ….

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Top notch

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My Experience

Totally satisfied

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My Experience

Car was done in a fast and timely manner and ready exactly when they said it would be. They interfaced directly with my insurance company and I was able to leave my rental car there and they dealt with enterprise to have it picked up. Truly was an easy and painless process all around.

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Returned Clean

My Experience

The whole process went smoothly and quickly. I had to call to find out what the plan was after leaving it there for a day but otherwise everything else was great. I guess there was also a miscommunication with the rental car company so you give me a ride there but they were heading up to your shop. That didn’t bother me but you could improve that for yourselves. The best part of the experience was your receptionist who is extremely personable and professional, having her there is a great interface to your customers

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Repair Quality

Terrific company and job. Thx so much. A+++

Customer Service

Great job!!!

Returned Clean

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Great job!

My Experience

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Absolutely would recommend

Repair Quality

Fred and the team are outstanding and the work is timely and amazing

Customer Service

Returned Clean

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My Experience

Everything was so efficient from start to finish. Great communication, everyone we spoke to was so friendly and answered all our questions. The repairs looked great and my daughter was thrilled her car interior was so clean when she picked it up. We all enjoyed a taste of the delicious complimentary cake she was given as a parting gift too! Superior service. We truly appreciated it, thank you.

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