Classic Collision East Bellevue
In operation 43 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Bellevue, WA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Infiniti, Kia, Hyundai, Dodge, Chrysler, Jeep, Ram, and Fiat; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
On June 23, I brought my RAV4 in to have the rear bumper area repaired for dents and scratches—including clearly evident marks on the lower lift gate. When I picked it up five days later, the bumper looked great. Unfortunately, that same prominent scratch on the lift gate was still there—hard to miss and completely untouched. When I spoke to the estimator, I was clear in saying, “I want everything in that area repaired,” not just parts of it. While I didn’t point out every individual mark, I assumed it was understood—especially given how visible that scratch was. Instead, I walked away feeling blamed for not catching the omission in the estimate. That was disappointing and, frankly, frustrating. After I left, the more I thought about how I was treated, the angrier I became. So I called back and spoke with Renee at the front desk, who recommended I come back in to speak with the general manager. I appreciated the opportunity—but the conversation only made things worse. Rather than listening or taking any ownership, I was again told it was my fault for not reviewing the estimate more closely. That’s just wrong. The issue wasn’t buried in fine print—it was a clearly visible scratch that no one addressed, flagged, or followed up on. Yes, I could have scrutinized the paperwork more carefully—but I trusted the shop to be thorough and professional. I expected someone to notice and either include the scratch in the original scope or pick up the phone to ask. That didn’t happen. A technician later brushed on a bit of paint and said, “It’s better than nothing.” My response: “Trust me—it is nothing. And now it looks worse.” I also want to acknowledge my own misunderstanding—I didn’t initially realize this shop is no longer Factory Finish. I had a great experience with Factory Finish years ago: professional work, done right the first time, and completed in less time. Once I realized the name had changed, I still decided to give the new team a chance. Unfortunately, that trust wasn’t rewarded. The lack of attention to detail, communication, and ownership was deeply disappointing. I run a business myself—I understand how important accountability and service are. What I experienced felt like a “get paid first, deal with concerns later—or not at all” approach. I had another vehicle I was planning to bring in for restoration, but I’ll be taking my business elsewhere. I don’t post reviews often, but I felt this one was necessary. — Mike R
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Ask them.
Customer Service - 0.5/5.0 -
Ask them.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It was a great experience they made sure at every step my car is fully taken care off
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Really good experience. The staff were very helpful and responsive. I got timely updates about the progress which was easy and seamless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professional repair work, excellent result, they even clean the car inside and out. Highly recommended!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
They are alright
Repair Quality - 5.0/5.0 -
Looks brand new
Customer Service - 4.5/5.0 -
The young lady who took care of my drop off and picked up was friendly and great. Rene somehow is a bit of superficial nice. But she is alright. Somehow, she was showing impatient with me when I first called to inquire about the scheduling and process since it was my first time dealing with the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m a senior citizen and single person who has had very little experience with auto repair services. Classic Collision was excellent from beginning to end!
Customer Service - 5.0/5.0 -
Isabella showed me exactly what needed fixing and the estimate was explained perfectly. It was 5 star from beginning to the end. My car was returned to me looking like new, inside as well as outside.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repair nicely done. The staff was pleasant to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
I was satisfied but brought Subaru in Tuesday May 27 and it was finished Friday June 13. So 18 days seems long for this repair.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Keep up the good work!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Took a long time, but an excellent result
Likely to Recommend - 4.0/5.0 -
Ten for quality. 5 for speed.⁹
Repair Quality - 5.0/5.0 -
Slow but an excellent result.
Customer Service - 5.0/5.0 -
Excellent communication
Returned Clean
My Experience - 5.0/5.0 -
Classic Collision did a great job on a fender/bumper/door repair. My car looks brand new again. Couldn't be more pleased! Note - This used to be Factory Finish and I had a high quality car repair with them last year. I am happy to say Classic Collision is as good or better. This is still the place to go for auto body repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Only comment is the metallic in paint is heavier than original paint.