Classic Collision Lakeside Kirkland
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Kirkland, WA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly team, excellent repair, and bonus car detailing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
You make it Convenient
Repair Quality - 4.5/5.0 -
It has a little separation. Almost perfect
Customer Service - 4.5/5.0 -
It has a little separation. Almost perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work and kept me updated on status
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really like how Zoe conveys everything I need to know efficiently and clearly. She is very helpful and kind, and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Thought 8 days was a little too long but great job on the repair.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Will do
Repair Quality - 5.0/5.0 -
Good service
Customer Service - 5.0/5.0 -
Good
My Experience - 0.0/5.0 -
Communication was very poor. I received an ongoing series of text messages stating the car would be ready the 13th. The message just before the 13th even said “If we encounter any delays, we'll call you.” At 2pm on the 13th, I got a text saying the date changed from the 13th to the 15th. No call, no explanation. On the 15th, I got nothing and I finally called at 4pm to see what was going on. The guy that was supposedly handling my car answered, told he had to check (it’s 4pm on the date promised… obviously had no clue the car was promised today), and told me it should be ready on Monday. I asked him how I was supposed to know that. He said they just call when it’s ready. So, apparently I was just supposed to sit tight for a few weeks waiting for a sudden random call that my car was ready and ignore the ongoing misleading text messages. Ironically, I told the GM when I checked the car in that I had a poor communication experience at the last shop ( different place) and he assured me it would be great there. It was worse. I finally got the car back on the 18th.
Likely to Recommend - 1.5/5.0 -
Poor communication
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Poor communication
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I was kept updated on the progress and felt Zoe did a great job
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great job
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
I gave my car for repairs after it was rearended. Classic Collision did a good job with the needed repair to the rear end. However, once I picked up my car, I saw my whole front hood was badly scratched all over. When I took the car back, they informed me that because of a building getting painted next door, their spray paint fell over the front of the car, and they tried to sand the paint out apparently which left the hood all scuffed up. I had to leave my car again overnight without any loaner and they repainted parts of the hood. The quick job they did on the hood left the hood with bubbles all over. Not happy with the way my car was carelessly handled while it was in the body shop and the rush job work that was done after - very sloppy and not one I expected from a Geico recommended body shop.