Classic Collision Lakeside Kirkland
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Kirkland, WA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
These guys are PRO. Constant communication throughout. Solid work. 2nd time using since January.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great work!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I misread a message and showed up before my vehicle was ready. My technician got my car finished early and was very kind and courteous. Would recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall great experience. Appreciate the staff staying late on the day of the pickup. Job well done and the car looks and runs great.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
David and team did an excellent job once again!
Customer Service - 5.0/5.0 -
Excellent customer service and follow up
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The communication throughout the repair period was amazing…I’ve never had a scenario where I didn’t have to call and check on things a single time. When there was a delay, even though it was only a half day because the replacement parts weren’t up to your standards, you let me know immediately. On that same note, THANK YOU for not just throwing sub par stuff onto my vehicle and having high standards for yourself and your customers…you don’t find that often enough any more. I’ll be sending anyone that I hear about needing body work to your shop from here on out - keep doing great work folks, it’s very much appreciated.
Likely to Recommend - 5.0/5.0 -
Appreciate the extra detailing them to finish the job
Repair Quality - 4.5/5.0 -
Thank you for bringing it up
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0 -
I selected this body shop because it was recommended through my insurance company. While the repair work itself may have been acceptable, the customer service and follow-through after the repair were extremely disappointing. I was originally told my vehicle would be ready in about two weeks, but the repair was delayed by an additional five days. Because of that delay, I incurred extra rental car charges. The body shop acknowledged responsibility and told me they would reimburse the rental company directly for those additional days. However, according to the rental company, they spent about a month repeatedly contacting the body shop for updates and payment status without resolution. Eventually, the rental charges were billed to me personally. Over the past three months, I have contacted the body shop(David and the manager Brian) multiple times trying to resolve this issue. Each time I was told it had been escalated or was being handled by a higher office, but nothing was actually resolved. I waited before posting this review because I wanted to give them a fair opportunity to make things right. Unfortunately, after months of delays and repeated follow-ups, the issue still remains unresolved. My concern is less about the delay itself and more about the lack of honesty, accountability, and timely communication afterward. Customers should not have to spend months chasing reimbursement for a commitment that was already acknowledged by the business.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Likely to recommend but will warn them about grumpy receptionst.
Repair Quality - 5.0/5.0 -
Quality of repair was great. Like new.
Customer Service - 0.5/5.0 -
Upon choosing Classic Collision from my claim submission via All State app, I received an email saying Classic Collision would call to make an appointment. They never did. When I called to schedule, receptionist seemed annoyed and unfriendly. Upon arriving, receptionist did not acknowledge me, continued doing what she was doing on the computer. Three staff walked by me without acknowleding me. This was not how I wanted to be treated after having dealt with a hit and run accident. Receptionist continued to act rudely with other customers (so I knew it wasn't just me).
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect work as promised. Looks new. They proactively kept me updated week after week. I would highly recommend and will use next time again.