Cole's Collision of Colonie

4.8 (3,812reviews)
97%
1517 Central Avenue,  Colonie,  NY  12205
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In operation 19 years.

Collision repair needs for all makes and all models The latest full frame Car o Liner equpiment and Pro spot resistance spot welders, I-car Gold Class

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Jaguar
Land Rover
Tesla
Volvo
Call

Reviews (3,812)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and frequent communication, and timely repairs. Many highlight that their vehicles were returned looking brand new, with several pleasantly surprised by complimentary interior and exterior detailing. The staff is repeatedly described as professional, friendly, and courteous, with customers appreciating proactive updates via text, phone, and email throughout the repair process. Numerous reviewers noted repairs were completed on or ahead of schedule. A few customers mentioned isolated concerns around communication consistency, unexpected cost increases, or minor unresolved items, but these were exceptions in an overwhelmingly positive body of feedback. The shop is widely recommended by customers to family and friends.
AI-Generated from reviews written in the last 12 months
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"... Everyone I interacted with was very honest and friendly. The work they performed was excellent and vehicle looks brand new! I will strongly recommend Cole Collision Center ..." Read more
"Coles is a wonderful operation - repairs are spectacular, with a very professional and helpful staff."
"... work repairing my car. The quality of the repair, attention to detail, and professionalism throughout the process exceeded my expectations and my vehicle looks like new again." Read more
"Excellent craftsmanship and job well done, everything back to normal as if it was a brand new car, quick professional ..." Read more
"... better experience with a collision repair center. Great communication and quality of work, with very reasonable pricing, courteous staff, and attention to details made getting ..." Read more
"... Coles did a fantastic job repairing my Toyota Tundra. It was completed in the projected time frame and looked better than before the damage occurred. I couldnt be more pleased with ..." Read more
"... communication! Finished repair work looks awesome and was completed a week earlier than original estimate." Read more
"... communication along the way. We also appreciated that our vehicle was ready a couple of days ahead of schedule. Thank you." Read more
"... updates at regular intervals on where the repair is and completed it a da before scheduleestimated delivery." Read more
"The repair was completed timely. I was kept up-to-date on the status of the repair by text messaging. I have not yet checked ..." Read more
"Communication was thorough and consistent throughout the process."
"The communication was beyond my expectations!"
"... the problem and giving me an estimate, excellent, keeping me informed of progress, excellent, delivering the car and showing just what they did, excellent. Can't ..." Read more
"The progress texts were great and I liked that I could respond to the text and get a response- not a bot!!"
"... Cole's team were very friendly and professional, communicated frequently, completed the project on time, and the car looks amazing!" Read more

My Experience

Nice job

My Experience

I would like to signal out James for his knowledge, professionalism and helpful approach to customer care.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

At first, it was a bit unnerving that they took over from the second I walked in their door, asking for a work estimate. But it really was quite a relief that they took care of everything dealing with the insurance company renegotiating the work that needed to be done and the payment for it, and taking care of my rental car. It really was seamless and everyone was fabulous and personable, and also professional. My car was returned to me cleaner than I brought it in.

Likely to Recommend

Why would they go anywhere unknown when we know Cole’s is fabulous

Repair Quality

Everything looks great no extra road noise or shaking. The paint job is flawless and details are like new

Customer Service

Staff took care of everything- once I signed the paperwork and left my vehicle I didn’t need to think about anything

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This experience was 100 percent perfect. There was a lot of communication that the collision center supplied throughout the time my car was being serviced. My car looks great along with the complementary detailing. Most importantly the staff was friendly and professional. I would recommend Cole’s Collision.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Coles collision was a top notch, body shop in all aspects of my dealings with them. They stayed in constant communication, the work was done in a timely manner, and my car looked fantastic when receiving. I would highly recommend this collision center.

Likely to Recommend

I’ve been to a few body shops in my lifetime and Cole’s collision is at the top of my list

Repair Quality

The entire process was top-notch

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly, knowledgeable, sense of humor.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very excited. Wonderful experience. Will definitely choose Cole’s and will recommend to everyone I know.

My Experience

The repair was excellent, the people Justin, and the office lady, the body shop kept me fully informed at all times, everyone was great. Thank you all very much. John

Likely to Recommend

Repair Quality

Everyone was super to me and the car looks like brand new! Thank you all very much. 10+

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

3rd time we have had to use Cole's. The process is so easy from the first assessment to pick up. Great communication about what is happening. Seamless experience from handling insurance adjuster to car rental. Highly recommend Cole's. They make a terrible experience a little easier.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

I was very pleased with the repair being done in a timely manner. The car wash and inside vacuum was a true bonus.

My Experience

Repairs are perfectly done. The front office has been amazing! And Cole’s brilliantly took care of all the insurance stuff too. Thank you!

Likely to Recommend

You are the best.

Repair Quality

The car is absolutely perfect again

Customer Service

The best. Knowledgeable, friendly, efficient. Really helped to turn a tough situation into a great experience

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Was kept updated to repairs & finishing date. The whole staff was professional & kind. No hidden agendas. Shout out to Jessica & her son for sending me away shiny clean, being I can't car wash for weeks.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

c70 chrome badging was not installed. first repair attempt had cracks visible in the paint indicating the new genuine volvo bumper cover was never purchased but still charged for, also the whole repair experience took 3 to 4 times longer than expected/ quoted. without the c70 volvo badging paid for and not installed, the repair is not complete. i expected much better quality control. would not recommed as i feel the repair is not complete.

My Experience

I am very happy and pleased with the work and how great the car looks. They took great care of my truck and treated it like it was their own.

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