Crash Champions #0075 Southside
In operation 15 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Bad customer service and delays
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0 -
At least not to this one on SW Military. Like I said I had an amazing experience off Bandera they always called me to give me updates, timeline, what the mechanic was doing that day, left voicemails when I wasn’t able to answer.
Repair Quality - 2.5/5.0 -
I had my vehicle taken care of by crash champions but the one off of Bandera and had an AMAZING experience therefore when it came to my husbands truck being crashed into we chose crash champions again. However I was told that I had to pay for towing myself so I chose the one closest to my home and it was SW Military. Biggest mistake. We dropped off the truck on 5/1 and didn’t get it back till 7/7. Throughout that whole time my husband and I were calling everyday to get updates rather than them calling. Everyday it was always something new. Paul was our collision specialist although I appreciate his help I was disappointed with the little to no communication, the failed timelines etc. I wish I would have went with my gut and took it to the team off Bandera.
Customer Service - 2.0/5.0 -
My calls were never returned as promised. As for the front desk girl Amanda was not professional at all. There was a time when I called and told her my frustration on mine and my husbands calls not being returned and she had the nerve to get back on the phone and say No Paul said he called you back so I’m not sure what your talking about. Excuse me???? I wouldn’t be calling back or expressing my frustration had I got a call back l with updates!
Returned Clean
My Experience - 5.0/5.0 -
Great customer service, well maintained up to date on truck status, always available for any questions that would come to mind, and quick service, got truck back before expected
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality of the work, service was outstanding, I was kept informed throughout the whole process and my vehicle was done on time.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you all for being very professional in handling my car repairs. I would highly recommend your company. Again, thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very satisfied with service
My Experience - 0.0/5.0 -
Customer service was Grade A. Pat and the front desk personnel are great. But, I was disappointed with the quality of care. There were 2 scratches that were left unpainted.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
had a great experience with Crash Champions. The entire team was friendly, professional, and kept me informed throughout the repair process. They made everything easy and stress-free, and my vehicle was returned looking amazing. The quality of the work exceeded my expectations, and I truly appreciate their attention to detail and excellent customer service . Thank you for such a great experience!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication is the key they did a good job on my vehicle. Great job on putting things together also great work on the paint job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would rate the repair quality a 10. Although it took a long time, I am satisfied with the work hands down.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The customer service and promptness is like no other. They are always willing to answer any questions or concerns that you might have to help you feel at ease. Thank you for helping this process run so smoothly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We have used Crashed Champions twice now and we are amazed at how professional and helpful they are.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
My Experience - 0.0/5.0 -
Green paint over spray on door. Steering column panel detached.