Crash Champions #0237 Mokena

4.9 (5,684reviews)
98%
9646 W 196th Street,  Mokena,  IL  60448

In operation 11 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (5,684)

My Experience

From Lexi to Fabian to Jeff they did an exceptional job and knew everything that was going on!

Likely to Recommend

Repair Quality

Lexi, Fabian, and Jeff were all amazing and appreciated the constant updates to my car.

Customer Service

Returned Clean

Likely to Recommend

100% would recommend

Repair Quality

Flawless finish, fast turnaround, friendly service.

Customer Service

Absolutely satisfied. Lexie kept me updated and answered all of my questions. Tom Dice was excellent to explain the process , update me on progress and to follow up. I was very well informed and taken care of. Thank you for that!

Returned Clean

My Experience

They promised that the car would be finished by the 22nd, but it was finished 4 days early and all of the repairs were satisfactory.

Likely to Recommend

Yes. They actually took the time to go over everything, fill us in on everything, fixed the car before the date they said it would be ready, as well as washed and vacuumed the car out.

Repair Quality

Excellent

Customer Service

They filled us in on what they were doing, explained and went over everything with us, if they couldn’t reach me, they left voicemails and sent text messages too.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

They know what they are doing and always do an excellent job. They keep me updated on progress and are very nice people to deal with.

Customer Service

See previous answer

My Experience

The work was well done and seamless. They did an excellent job. They are reasonably priced, knowledgeable and personable. Excellent all the way around. This was our first time using Crash Champions. We will rely on them in the future.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

The shop did a great repair on my truck.

Customer Service

Returned Clean

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Repair Quality

The place took care of my car, fixed it before the dude day which was amazing and my car looks brand new. Also the cleaning and washing of my car didn’t expect that. You can’t get that from anywhere else. If you need your car fixed this is the place. Thank you all for the job you did

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everything went well! My vehicle looks great, however I was a little disappointed that the front end damage, which was slight was not approved for repair by my insurance company. When I was rear ended, my car Wes pushed into the vehicle in front me, which caused the damage. The driver left the scene, and was not available for information.

Customer Service

Everything went well! My vehicle looks great, however I was a little disappointed that the front end damage, which was slight was not approved for repair by my insurance company. When I was rear ended, my car Wes pushed into the vehicle in front me, which caused the damage. The driver left the scene, and was not available for information.

Returned Clean

My Experience

Our Ford Edge looked great. We were also very impressed with how they vacuumed & cleaned the inside of the vehicle. We came back with a question on the Edge & it was fixed immediately. All the staff were very friendly. Jennifer kept us updated daily. Thank you all for a great experience. We would definitely recommend your services.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Kept me updated throughout the whole process. Work was completed and looked great.

My Experience

It’s not sealed right on one side . Please send me a number where I could send you a picture. I’m don’t have time to go back .

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Repair Quality

Customer Service

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Repair Quality

Staff was great throughout the whole process.

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Professional in every department

Repair Quality

Quality of the repair was excellent! Good as new! Can’t say enough about the professionalism throughout out the entire staff. Repair was completed a bit ahead of schedule. When I picked up my vehicle I was handed a folder with all pertinent information. Very easy from beginning to end. My husband had the same experience at the 196th Street, Mokena shop a couple of years ago so we didn’t hesitate to use again.

Customer Service

Lexi had a friendly greeting upon entering. She explained the process and answered questions. Fabian gave me an update the next day.

Likely to Recommend

Repair Quality

Car looks good. Very nice work

Customer Service

Very friendly and communicative

Likely to Recommend

Absolutely

Repair Quality

Wonderful friendly service, always kept us updated on progress. Totally satisfied, would recommend to all, thank you

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

So far so good on the repairs

Customer Service

Polite and professional