Crash Champions #0576 Mokena 191st

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

The quality of repair was very good its other things that I was not happy with

Customer Service - 4.0/5.0 -

Personal was nice and friendly but some issues arrived with the pick up of my vehicle

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Just got the car back this evening I didn't have a chance to really go over it but what I did check before they gave me the car and look good to me.

My Experience - 5.0/5.0 -

The repair work was done very well. Communication was a bit lacking. Staff was pleasant to deal with.

My Experience - 5.0/5.0 -

The customer service at the191st St. Location was outstanding. My car was done quicker than I thought with no problems. Brandon is who I dealt with and he kept me informed on when my car would be done. The girl (sorry i cant remember her name) at the front desk was very helpful and polite. Would recommend them.

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0 -

My car is not completed. It has to go back to be redone. They took over 30 days to complete and is still not finished.

Customer Service - 2.5/5.0 -

There was supposed to be text communication, however, unless I called I didn’t get uodated

My Experience - 5.0/5.0 -

They were very courteous when I came in, very thorough with looking at what needed to be done and explaining how it was to be done. From drop off to pick up it was fixed in a timely manner. The end result was perfect ! Couldn’t tell where the damage was. I worked with Marco who touched base with me all the time. As far as price, very reasonable. I would recommend them to anyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Already have done so.

Repair Quality - 5.0/5.0 -

Always a great job! Thank you

Customer Service - 5.0/5.0 -

Same!

Likely to Recommend - 5.0/5.0 -

I would recommend them to everyone

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Great

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The car got delivered after 2 months with several issues where the car sensors are malfunctioning. I have escalated the matter to BMW as well. I would not recommend this shop next time

Customer Service - 0.5/5.0

My Experience - 0.0/5.0 -

My car was left outside at Crash Champions during a terrible storm with hail. NO ONE told me of the damage the day of or any days after--including today when I came to get my car. It had recently stopped lightly raining when we came to pick up the car. Once it dried off in our garage, we saw the hail damage and drove back to talk with Simon, our service advisor. Simon admitted that he knew of the hail damage and that I'd need to contact my insurance company. I questioned why I wasn't told. Simon replied that his boss told him that he needed to call the customers with cars damaged but didn't call me. He said he was too busy with other customers. How can a service advisor avoid calling to let me know about hail damage and/or not tell me in person when I came to pick it up? What kind of a place tries to avoid telling a customer about damage? For goodness sakes, did Crash Champions employees figure I wouldn't notice or were they hoping the light rain we had today would turn into another storm in order to cover their rear ends? Keep in mind that I dropped off my car on Monday 7/20/26 and by Thursday (7/24/26) was told they hoped the car would be done by the weekend, then it was changed to Monday (7/27/26), then Wednesday (7/29/26), but then I received a call telling me that the paint job done to my car had a paint run and would have to be redone. This meant I wasn't able to get my car until today (7/31/26). I was patient because I thought the employees were trying to do a great job. Now I'm left to believe that they were stalling. Crash Champions needs to make this right--especially since I just paid over $1,500 to get minor damaged fixed and now have extensive damage no one bothered to tell me about.

My Experience - 5.0/5.0 -

While repairs took longer than anticipated, the staff was very professional, explained in detail how repairs would be done, and worked with BMW to use paint and parts with BMW quality standards.

Likely to Recommend - 5.0/5.0 -

I was very happy to get the quality of work done on my SUV.

Repair Quality - 5.0/5.0 -

The shop staff was very professional, explained everything that was done with my SUV, worked well with the insurance company, and returned my SUV exactly the way it looked and functioned prior to the crash. Repair took a little longer than anticipated waiting for parts, but the results were great. I highly recommend this location.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Marco was amazing

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Crash champions had a few issues with vendor parts (not their fault), but made sure to make it right in the end. Thank you for the quality work and experience.

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was done efficiently & in a timely professional manner from start to finish

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Car was ready when we were told so and updates were given as well as explaining everything that was repaired before as well as after.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great work, good service, nice people. Manager Joe Vanek professional explained all details of work needed to be done

Customer Service - 5.0/5.0

Returned Clean