Crash Champions #0576 Mokena 191st

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

The level of service I received from Crash Champions was completely unacceptable. They had my vehicle for nearly two months, and throughout the entire process, communication was extremely poor. I had to constantly call just to get updates, and the explanation for the delay seemed to change every week. At one point, I was told the parts were coming from Germany. However, BMW informed me that the parts for BMW SUVs are manufactured in South Carolina and were not on back order. That only added to my frustration and made me question the accuracy of the information I was being given. Keeping someone’s vehicle for nearly two months with little communication and constantly changing explanations is not acceptable customer service. Based on my experience, I would NEVER recommend Crash Champions to anyone. I expected professionalism, transparency, and timely communication, and unfortunately, I received none of those

Likely to Recommend - 0.5/5.0 -

I would NEVER recommend anyone to Crash Champions. I wish I would have read the negative reviews prior because it is now obvious the good reviews are fake

Repair Quality - 0.5/5.0 -

I have to take my car back because the entire door handle is coming off

Customer Service - 0.5/5.0 -

I have to take my car back because the entire door handle is coming off

My Experience - 5.0/5.0 -

Hi Brandon Kimbraugh took care of my vehicle from day of drop off he was in Communication with me and my insurance adjuster he took a bad experience with vehicle being damaged and he made things right he has excellent communication skills and he is very friendly and very personal which is a big deal these days I was extremely pleased with his care and understanding of the job to be completed and how step by step it was a huge job especially with all the other vehicles in shop he always treated me with respect and care it's nice to have that from day one to pick up the suv is in perfect shape like new thanks to Brandon and your location

My Experience - 5.0/5.0 -

Marco was great to work with

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Good working with Marco and the crew

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks like the car never got hit… GOOD JOB!

Customer Service - 5.0/5.0 -

I was kept updated on the progress.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Friendly service and great results ! So happy to have my new car back in perfect shape!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and amazing work !

Customer Service - 5.0/5.0 -

Ditto tonfirstcdtstrment

Returned Clean

My Experience - 5.0/5.0 -

The repair work was done very well. Communication was a bit lacking. Staff was pleasant to deal with.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Car lid perfect.

Customer Service - 4.0/5.0 -

Everyone was pleasant. Communication re status was lacking.

Returned Clean

My Experience - 0.0/5.0 -

It took far too long for the repairs! My car was kept close to 6 weeks! The damage was not major. I was told 3 times that the car would be ready, but it never was.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

Took to long for repair! Car was retained for 6 weeks!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

The quality of repair was very good its other things that I was not happy with

Customer Service - 4.0/5.0 -

Personal was nice and friendly but some issues arrived with the pick up of my vehicle

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Just got the car back this evening I didn't have a chance to really go over it but what I did check before they gave me the car and look good to me.

My Experience - 5.0/5.0 -

The customer service at the191st St. Location was outstanding. My car was done quicker than I thought with no problems. Brandon is who I dealt with and he kept me informed on when my car would be done. The girl (sorry i cant remember her name) at the front desk was very helpful and polite. Would recommend them.

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0 -

My car is not completed. It has to go back to be redone. They took over 30 days to complete and is still not finished.

Customer Service - 2.5/5.0 -

There was supposed to be text communication, however, unless I called I didn’t get uodated

My Experience - 5.0/5.0 -

They were very courteous when I came in, very thorough with looking at what needed to be done and explaining how it was to be done. From drop off to pick up it was fixed in a timely manner. The end result was perfect ! Couldn’t tell where the damage was. I worked with Marco who touched base with me all the time. As far as price, very reasonable. I would recommend them to anyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Already have done so.

Repair Quality - 5.0/5.0 -

Always a great job! Thank you

Customer Service - 5.0/5.0 -

Same!