Crash Champions #0656 West Broad

4.7 (1,905reviews)
93%
3230 W Broad St,  Columbus,  OH  43204
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In operation 56 years, 6 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Rivian Passenger – R1T/R1S
Call
Email

Reviews (1,905)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, proactive communication, and impressive timeliness. Many highlight the professionalism, friendliness, and dedication of the team, with repairs frequently described as flawless, leaving vehicles looking brand new. Regular text and phone updates throughout the repair process are widely appreciated, keeping customers informed and reducing stress. Numerous customers note their vehicles were completed ahead of schedule, which is a recurring highlight. A small number of customers, per their own comments, mentioned areas such as wishing for more frequent mid-repair updates, occasional delays, and a few instances where repairs required a follow-up visit. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"The process was flawless. The communication from the team was incredible. I never had to make a phone call ..." Read more
"The work on the car looks amazing. The help and assistance were wonderful. Our service technician was very helpful ..." Read more
"The repair quality was flawless. I appreciate the staff cleaning up the car the pride in their work was evident. ..." Read more
"... estimate, keeping me informed throughout the process. The quality of the repairs was outstanding, and my Trax looks as good as new. They completed the work ahead ..." Read more
"... and professional and the facility is first rate. They repaired my Acura in record time and kept me informed every day. They did a great job and I highly recommend ..." Read more
"It was completed four days earlier than planned."
"So fast and efficient. My vehicle was even done early!!!"
"They completed the work ahead of schedule, which was a pleasant surprise. I highly recommend Crash Champion ..." Read more
"A week earlier than originally estimated. This was greatly appreciated."
"Work was done timely, even ahead of original estimates date. Communication was excellent; I was kept very informed ..." Read more
"YES! Best communication ever. I received text messages and phone calls keeping me informed. I was thoroughly ..." Read more
"Timely and accurate text messages were sent to me so I knew exactly what was going on"
"The communication during this process was amazing! I was kept informed all the way through the process."
"great communication even you miss call you always get voice mail or you can see all updates at their website"
"Yes, Every day I got an update! No guess work here, Crash Champions are the Best!!"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Everyone was professional and kind. I lays got updates weekly telling me about my car and what’s going on

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team were all quick, professional, and did exceptional work. Beth at the front desk was a pleasure to work with. Lance explained everything on the car thoroughly. Noel did an amazing job on the repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was great when I came for the initial visit then kept me informed during the process

Likely to Recommend

Repair Quality

The staff were nice and professional. The staff also kept me informed via text.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair was great, but the people I interacted with were all knowledgeable and nice

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was great and reliable as always. Over-communicated throughout the entire process, scheduled appointments in a timely manner, and finished the work on my vehicle well before the expected timeline. I am a repeat customer because of the customer service and overall service on the vehicle

My Experience

I appreciate everyone that took part in fixing my car and getting it back to me. Thanks so much.

Likely to Recommend

Repair Quality

Love how my car turned out. Thank you so much. Yall went above and beyond for me

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Was very good experience and super quick job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was satisfied and they were communicative with us.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

There is no doubt about the quality of their work—they do an excellent job. My truck is a 2026 model and had a very noticeable dent on the front, but now you can't even tell anything happened; they really know their craft.

Repair Quality

The truck was damaged at the front—it was visible from certain angles—and the shop (Crash Champions) took care of it; now, when I look at the truck, I forget what had happened.

Customer Service

They were attentive and stayed in touch with me throughout the repair process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job great staff

My Experience

Very Satisfied

Likely to Recommend

It was a pleasure doing business with them

Repair Quality

Lance was very thorough. Explained everything very well very polite. Thanks again, Lance.

Customer Service

Thanks Lance!!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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