Crash Champions #0656 West Broad
In operation 56 years, 6 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Honestly I cannot fathom how invisible I must as a human being for my repair to take 3 months, car to be given back on E, and to be rushed to come pick it up! Honestly I will warn everyone I speak to about this place until my dying day...
Customer Service - 0.5/5.0 -
Same problem updates are trash and just show incompetence.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Service was great and very professional communication
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did great work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Check my previous c
Repair Quality - 0.5/5.0 -
The day I picked up my vehicle I realized that one of my doors doesn’t close after I opened it . They took it back in and made me wait for half hour to 45 minutes and fix it. After a couple days later the same problem happened again and find out that my bed cover was not opening. My door speakers not working. Don’t know yet what else needs checked. Called the office finally to schedule an appointment. Now I have to wait until February to be able to take it in ( 3 weeks from when I picked it up )now stuck with out the rental car I had . Not mentioning they had to reschedule the pickup 3 times to different dates at first.
Customer Service - 3.0/5.0 -
Great front desk lady
My Experience - 5.0/5.0 -
I am amazed at how fast my car was fixed and it looks amazing!! Everyone was soooo friendly and helpful. If I ever need a body shop again I know where to go!
My Experience - 5.0/5.0 -
Beth is amazing! She made my experience with Crash Champions very easy and pleasant. She is such a joy over the phone and in-person. Thank you Crash Champions for sending me frequent updates about my vehicle. Your team was very professional through every encounter and I felt as though they cared about working on my vehicle with a sense of urgency.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I have nothing but great things to say about Crash Champions. Every employee that I had to interact with was super pleasant, friendly, and kind. I Especially loved Beth!! She's pretty awesome and was so kind to us!!
My Experience - 0.0/5.0 -
Took an extended amount of time to complete and communication could have been better.
My Experience - 5.0/5.0 -
The whole staff worked with me a ton schedule wise and were so kind:) definitely recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
My insurance chose this place because they said it would be quick. It took over a month to get my car back. Work seems to be good. Customer service was wonderful.
Customer Service - 5.0/5.0 -
Front desk lady was AMAZING!
Returned Clean
My Experience - 5.0/5.0 -
The car looks really great and I appreciate the work done on it. The bumper is now intact and the sides of my car look shiny and brand new. As much as I appreciate the work done, it took roughly 3 weeks. My advice to anyone is do not take your car in around the time of the holidays.
Likely to Recommend - 4.0/5.0 -
It's a great place to get your car fixed. However, I would go there during less busy times.
Repair Quality - 4.0/5.0 -
The repairs were amazing. My car looks great. The only problem was waiting about 3 weeks for my car to get done and calling the shop a bunch of times to get the job done. It's still a wonderful place to take your car to get repaired. I should have had it repaired after the holidays.
Customer Service - 4.5/5.0 -
The customer service was professional and courteous. The service is still a little slow.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience, took a while but I was kept updated on the completion date. It’s running great! Thanks!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service all around. We appreciated the updates throughout the whole experience. 10 out of 10 rating and will recommend Crash Champions to family and friends!
Likely to Recommend - 5.0/5.0 -
Very pleased with the work they did and the Customer Service at that location, but I wish it was closer to my home
Repair Quality - 4.0/5.0 -
It is superb job