Crash Champions #0797 Willows

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Loved the work done on the car, communication, and customer service. Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Chris did a great job handling my questions during the damage review and kept me informed of the repair progress.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Great repairing quality

Customer Service - 3.5/5.0 -

Overall, I am satisfied with the quality of the repair\. The workmanship met my expectations, and my vehicle was returned in clean condition, which I appreciated\. However, there are two areas that need significant improvement\. First, the repair took much longer than originally promised\. The estimated completion time was 30 days, but it ultimately took 45 days before the vehicle was repaired and delivered\. Second, the customer service throughout the repair process was disappointing\. Aside from one initial communication with the technician, I received no proactive updates regarding the repair status\. No one from the service or customer support team contacted me during the entire repair period\. Instead, I had to make multiple phone calls myself to ask for progress updates\. The repair quality was good, but improving communication and providing timely status updates would greatly enhance the overall customer experience\.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

always the BEST!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

if you care about quality, this is the place to go.

Repair Quality - 5.0/5.0 -

High-quality work as always, vehicle delivered in pristine condition.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Only have car for 4 days, seems ok

Customer Service - 4.5/5.0 -

Receptionist would say it’s normal to take this long. But why?

Likely to Recommend - 4.0/5.0 -

Chris does an excellent job with paint work. I can confidently tell my friend or colleague about

Repair Quality - 4.5/5.0 -

subtle difference when shutting new door and original door

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Excellent service and communication from Tobey although it took a long time!

Customer Service - 4.5/5.0 -

See above

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Work always looks great, but took longer than expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was slower than anticipated and there were less updates than what I’d have prefered but the results were worth the time they took.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

First, it took two plus months to replace the back bumper and repair the trunk, which the trunk still doesn’t even look aligned properly, but I do not wish to take back to the place. Then, there was an utter lack of communications all around - between the estimator and the front and ultimately to me. I didn’t get informed of anything that was going on until I called because I got tired of just waiting. The deadline kept on getting pushed out due to back orders, but they can only blame that so much when the car was just sitting in the shop for 3 weeks because they thought that it was ready to go without checking final checks. And it was the patronizing attitude from the front desk that sent me through the roof, feeding me the back order story all over again when I already had a conversation with estimator about how they forgot to check for three weeks. Overall my experience was very frustrating and I do not plan on going back to this shop again.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair job was done in accordance with the manufacturer's specs

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Forgot the overspray on windshield. No big deal

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

I would recommend them simply bc there are few places that will/can work on luxury EVs.

Repair Quality - 2.0/5.0 -

Quick to get the vehicle in and communicate the start of a project. Terrible communication re: status over the duration of the work and inappropriate duration estimates.

Customer Service - 2.0/5.0 -

The scheduler and initial tech estimations were friendly, kind, and communicative. The customer person I talked to on a couple occations was downright rude.

Returned Clean

Likely to Recommend - 0.5/5.0 -

I doubt myself will even come back.

Repair Quality - 0.5/5.0 -

Delayed for a month. Called 8 times every few days. I ended up paying $1500 more for car rental and having to return and rent multiple times. I called multiple times just to get an estimate date, but was never able to get anything. It feels no one there cares about their customers. They only care how their business is run. How can this be improved?

Customer Service - 0.5/5.0 -

Delayed for a month. Called 8 times every few days. I ended up paying $1500 more for car rental and having to return and rent multiple times. I called multiple times just to get an estimate date, but was never able to get anything. It feels no one there cares about their customers. They only care how their business is run. How can this be improved?

Returned Clean

Likely to Recommend - 3.0/5.0 -

It’s hard to say. The communication piece was a frustrating component. Chris was wonderful and kind, and really gives attentive and empathic service and I know that it’s all just a result of being stretched thin. The work itself is impeccable, however, and for that I can say with confidence that I would recommend based on that alone.

Repair Quality - 5.0/5.0 -

Im very happy with how the repair looks and the attention to detail on paint matching, everything looks even better than it did when I dropped the car off. It’s like a brand new car! That with the level of detailing they did to clean my car up, I’m just beyond happy with this.

Customer Service - 4.0/5.0 -

I want to explain my rating: Chris is incredible! Chris gets a 10 for customer service. He met me with empathy and care and although the communication piece was hit or miss, he did take accountability and ultimately wanted to make sure everything was done to a high standard, which I really appreciate. Chris is really great with the transparency and making you feel cared for, especially since I had a couple of insurance related snafus along the way, and he really pulled through and helped me out. Thank you Chris!! However 0/10 for the older front desk receptionist (curly haired lady) who is incredibly rude, not warm or welcoming, and always met me with a snide comment about my situation or who I was working with. It’s incredibly unprofessional to make snide comments about your coworkers to customers.

Likely to Recommend - 5.0/5.0 -

telling everyone

Repair Quality - 5.0/5.0 -

amazing service, craftmanship and staff.

Customer Service - 5.0/5.0 -

friendly and kept communication lines clear

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tobey was amazing. With an upcoming deadline of our move, he arranged all the work to be done on time, including final wrapping on the day of picking up the car. Great service, friendly staff and great result with my car. And thank you, Tobey!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Best place super professional work

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I did have to follow up to find out what was going on, like I didn't know how long it was going to take, but it was done impeccably so that's great

Returned Clean