Crash Champions #0799 Lake in The Hills
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0 -
I would not recommend but also will not go around telling people that I had a bad experience
Repair Quality - 5.0/5.0 -
The truck looks the way it did before the accident so ten for your repair work , the timeline however was horrible and cost me an extra $546 in rental car cost . Part of that was gm having a back ordered part but I was told it took almost 2.5 weeks before parts were ordered which essentially makes sense to the delay but then part was received 7 days prior to completion and I know it’s not important if it’s not your money but at $33 a day of rental that is over $200 just for that one extra week I only chose crash champions because progressive said they were their preferred and timely but hopefully I won’t have another accident but if I did I would pick another shop next time
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very accommodating and helpful.
Likely to Recommend - 5.0/5.0 -
Crash Champions is fair professional and top-notch
Repair Quality - 5.0/5.0 -
Phenomenal customer service handicap assistance as needed and fast and beautiful repair
Customer Service - 5.0/5.0 -
100% customer service oriented
My Experience - 0.0/5.0 -
The communication about the repair was very poor. First, when we brought the car to be quoted for the repair, we made Amy aware of how the accident occurred and that we were swipped from the back of the car to the front so we want the whole left side of the vehicle to be included. Amy did not communicate that I will not include certain parts of the left side of the vehicle in the repair due to a prior inspection so when we went to pick up, we were disappointed and frustrated. Also, I received a voicemail to pick up the car so I called back to check when I can pick it up, I was told the car is not ready and it will be ready the following day. Why would someone call and mention that the car is ready then when I call back, the car isn’t ready. The lady on the call then mentioned it should be ready by end of the day and if you don’t receive a call today, it’s not ready. I didn’t receive a text or call that the car was ready until two days later. They need to work on their communication.
Likely to Recommend - 5.0/5.0 -
Highly recommend!!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone there was amazing to work with. They made the process very simple and hassle free!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything got fixed, they did all the coordination with insurance, rental car company picked me up and dropped me off at the shop. Zero complaints.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Horrible please see my calls and messages worst service wver
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Was told when I dropped off my car that I would get a call back the next day but that didn't happen and I called them the following morning which was 2 days after I dropped off my car and they still had not finished doing the tear down. Was told I would receive a call back later in the day. When I had not heard back from them 15 minutes before closing, I called them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Carli is not the Kia owner. I am Cheryl Kurkiewicz. But I was impressed with the service we received! I highly recommend this location!!!
Likely to Recommend - 5.0/5.0 -
Rick and the team at the LITH location were great to work with. A very smooth process. I would definitely recommend them.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
didnt recieve a single update till about 2 days before pickup, i asked to switch numbers as i dropped the car off but that wasnt done. i asked for the radio to be looked at when i dropped it off and when coming to pick up the lady said that was never requested. the lady i spoke to was nice, however, wasn’t fully attentive to any of my requests.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You have done a wonderful job in repairing my car. Additionally, I appreciated you working with my auto insurance carrier. The customer service team at your location in Lake In The Hills is the best!
Customer Service - 5.0/5.0 -
Your customer service was phenomenal!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Who’s responsible for aiming the headlights? Otherwise, everything else is good.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Looks like nothing ever happened! And completed earlier than expected! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the work it was done earlier then told 10 all the way will use again
Customer Service - 5.0/5.0 -
Great customer service