Fix Auto Portland Downtown

4.9 (93reviews)
98%
1722 E Burnside St,  Portland,  OR  97214
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Shop AssistantSparkles

In operation 21 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, Fix Auto Portland can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, Fix Auto Portland's claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (93)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting repairs that made their vehicles look and feel brand new. The team received high marks for proactive communication, keeping customers informed through calls, texts, and emails throughout the repair process. Timeliness was a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. A recurring pleasant surprise mentioned by customers was the complimentary interior and exterior detailing upon vehicle return. A small number of customers noted areas for improvement, including one who mentioned a repair issue that required a return visit, and another who felt more detailed communication on timelines would have been appreciated. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"The folks at Fix Auto were excellent from start to finish. They got the job finished quickly, and were super friendly."
"You guys not only completed the repairs quickly and expertly really looks great but you also detailed the interior and exterior!! ..." Read more
"They were excellent to work with and made the process easy and enjoyable. Highly recommend"
"Great work, timely and consistent updates, good people, and even cleaned the interior of the vehicle. Very ..." Read more
"Fixes werent completed so I had to return my vehicle a second time. The people were wonderful and amazing customer service. ..." Read more
"The car repairs look amazing and the turnaround was faster than expected! Thanks so much!!"
"... detailed, and communicated to me very professionally. The job was done two days earlier than expected!!! The car was not only repaired, but clean!" Read more
"... drove me around, answered all of my questions, and finished the work on my car earlier than expected. Thanks again!" Read more
"Great job and right on time!!!"
"The work was completed before the promised date."
"You kept us informed about the progress of your work and completion date. We appreciated that information. ..." Read more
"... a great job repairing my Kia, it looks beautiful. You kept me informed of the repair progress. Thank you for all your great work." Read more
"... extremely pleased with my experience at Fix Auto! The process was quick and communication was consistent. I had no idea they would clean my car after the repair, ..." Read more
"Repairs were way quicker than anticipated, communication was clear, and staff were very friendly"
"Good text info and I never felt like I was waiting around to know that's going on."

My Experience

Great experience. Great communication. And did a fantastic job on my car. Couldn’t be happier.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent. Took two weeks, but excellent job. Would return again

Customer Service

W0rk was excellent. Took two weeks of waiting, but the result was an excellent job. Would definitely return to them. Clint

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The staff at Fix auto was great. Would recommend to people I know.

Customer Service

Jojo and team were great. Great customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Nice guys, fair price, good work.

Customer Service

Friendly and responsive.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Mike Roy & JoJo & Nick were responsive & helpful! I had come to this garage over 25 years ago before it was FIX & so appreciative for the great service once again! Thank you all for making my new car pretty again!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My car is running great and it’s cleaner than it was before it was brought in! Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was the best possible experience I could have had as a result of a car accident. Everyone I met at Fix Auto went above and beyond. Not only did you do a beautiful job on my car, you also drove me around, answered all of my questions, and finished the work on my car earlier than expected. Thanks again!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You all did a great job repairing my Kia, it looks beautiful. You kept me informed of the repair progress. Thank you for all your great work.

Likely to Recommend

Repair Quality

Great job and right on time!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Very friendly and easy to work with. The car looks great.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mike was amazing. Give that man 100 raises.

Likely to Recommend

Already have and they said, "Why do you want me to get in an accident?" And I said, "Well, if you do." And they said, "Get off my porch."

Repair Quality

If I ever get sideswiped again by some dude in a giant Wrangler, I'm coming here.

Customer Service

Everyone was super nice.. Except Jojo, she was super duper nice.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for your service. Our vehicle has been repaired well and all the folks who helped out were great.

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