Fix Auto Portland Downtown

4.9 (75reviews)
98%
1722 E Burnside St,  Portland,  OR  97214
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Shop AssistantSparkles

In operation 21 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, Fix Auto Portland can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, Fix Auto Portland's claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (75)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. Many highlighted the exceptional communication throughout the repair process, including proactive updates via calls and emails. Timeliness was a strong point, with several customers noting their vehicles were completed ahead of schedule. A recurring pleasant surprise was the complimentary interior and exterior detailing upon vehicle return. A small number of customers noted, based on their own experience, that repairs were occasionally delayed or incomplete, suggesting consistency in execution as an area to watch.
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"The folks at Fix Auto were excellent from start to finish. They got the job finished quickly, and were super friendly."
"Excellent service. Car was cleaned inside and out after repair. Highly recommend!"
"Great work, timely and consistent updates, good people, and even cleaned the interior of the vehicle. Very ..." Read more
"You guys not only completed the repairs quickly and expertly really looks great but you also detailed the interior and exterior!! ..." Read more
"... were wonderful and amazing customer service. But having them completely miss fixing a broken part of my vehicle was very disheartening." Read more
"The car repairs look amazing and the turnaround was faster than expected! Thanks so much!!"
"The work was completed before the promised date."
"... detailed, and communicated to me very professionally. The job was done two days earlier than expected!!! The car was not only repaired, but clean!" Read more
"Repairs were way quicker than anticipated, communication was clear, and staff were very friendly"
"Car was ready a day ahead of time and it looks like new. I couldn't be more satisfied. and they kept me informed ..." Read more
"Good text info and I never felt like I was waiting around to know that's going on."
"... extremely pleased with my experience at Fix Auto! The process was quick and communication was consistent. I had no idea they would clean my car after the repair, ..." Read more
"Repair of the car looks great. The team kept in touch on a regular basis about the progress of repairs. They were super helpful."
"Very good at communicating the status of my vehicles repairs and quote times."
"I was promised a written estimate after taking my car in which was never supplied"

My Experience

Mike was amazing. Give that man 100 raises.

Likely to Recommend

Already have and they said, "Why do you want me to get in an accident?" And I said, "Well, if you do." And they said, "Get off my porch."

Repair Quality

If I ever get sideswiped again by some dude in a giant Wrangler, I'm coming here.

Customer Service

Everyone was super nice.. Except Jojo, she was super duper nice.

Returned Clean

My Experience

Thank you for your service. Our vehicle has been repaired well and all the folks who helped out were great.

My Experience

Car looks like new and you did a great job of keeping in touch about the progress

Likely to Recommend

Repair Quality

VERY PLEASANT EXPERIENCE. Car is like new. Thank you

Customer Service

Car was ready a day ahead of time and it looks like new. I couldn't be more satisfied. and they kept me informed all the way through the repair process. Thank you.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything was excellent!! Customer service, communication throughout, and the car looks amazing! Thank you to all!

My Experience

The car repairs look amazing and the turnaround was faster than expected! Thanks so much!!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Mike and the other staff were super helpful navigating the process, estimate etc. You all were responsive to questions from me and initiated contact to update me. I really appreciate your commitment to customer service and doing quality work.

Likely to Recommend

Very happy with the work and service

Repair Quality

Michael and the staff were super responsive and helpful in navigating the repairs and insurance estimates. You all were the most help people in this month+ process and I really appreciate your work. Plus the car looks great!

Customer Service

Awesome!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Excellent service!

Likely to Recommend

Repair Quality

You guys did a great job and communicated great. And were very nice in the process. Thanks!

Customer Service

Great.

Returned Clean

Likely to Recommend

They were excellent

Repair Quality

They were excellent to work with and made the process easy and enjoyable. Highly recommend

Customer Service

Excellent

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Fix was great. Worked fast and deep cleaned my car. I’d recommend them to anyone!

Customer Service

Returned Clean

My Experience

Super nice people at the shop. Repaired like new!

Likely to Recommend

Repair Quality

absolutely

Customer Service

Likely to Recommend

I’m extremely pleased with my experience at Fix Auto! The process was quick and communication was consistent. I had no idea they would clean my car after the repair, which was the cherry on top. I will be recommending a fix auto to all my friends.

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

My door handle sticks now and I have to pull on it multiple times to actually open the door. But I am not comfortable taking it back to them.

Customer Service

Fixes weren’t completed so I had to return my vehicle a second time. The people were wonderful and amazing customer service. But having them completely miss fixing a broken part of my vehicle was very disheartening.

Likely to Recommend

Repair Quality

They were all very nice and did great work!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Really happy with the service I received and they were very communicative!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

The folks at Fix Auto were excellent from start to finish. They got the job finished quickly, and were super friendly.

Customer Service