Gerber Collision & Glass - Batavia (Il)
In operation 85 years.
Gerber Collision & Glass - Batavia offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I was happy with the repairs and would definitely recommend your shop to others.
Repair Quality - 5.0/5.0 -
Damage was repaired as promised. Mark Grigsby kept me informed along the way. I was very pleased.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I'm torn on how to answer this question as I think my situation might have been unique due to the transition. I was happy with the quality of the work and selected Boyce as they were Lexus certified.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I had little or no communication from Boyce (now Gerber) during the time they had my car. I was told the expected timeframe to repair my car would be 3 to 3.5 weeks. It took 5.5 weeks. I had to call repeatedly for updates. Scott became my contact midway through the process. I appreciated his efforts but again, I had to check in and really push to keep the process moving with insurance.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This location (formerly) Boyce Bodywerks has always done a great job. This is at least the 4th time and they again did a great job. Took a little longer than normal due to parts supply chain delays but not a problem.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
As mentioned above, the workmanship has always been top-notch.
Repair Quality - 5.0/5.0 -
I've been bringing my cars to Boyce for over 25 years and have always been satisfied with the workmanship.
Customer Service - 4.0/5.0 -
Generally, very good. The reason I'm not selected a 10 is because I had to initiate all communications throughout the process during the insurance review phase. That said, my service coordinator did coordinate for me to pickup my vehicle earlier than agreed upon when I had a scheduling conflict. I appreciated that very much.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0 -
Thumbs up
Returned Clean
My Experience - 5.0/5.0 -
Estimated time for repair and communication with customer. Thanks
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It’s only been a week but so far so good. Truck looks great, ask me in 30 days.
Customer Service - 4.5/5.0 -
Operation hours differ online other than that great experience